April Ahmad
Byron
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Kids Club Aid
Lake Fenton Community Schools
09.2024 - 11.2024
- Monitored all activities to maintain maximum level of safety.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Maintained accurate safety and attendance records.
- Created new and fun activities to drive enthusiasm for children.
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
- Maintained control of building entry and exit points to guarantee child safety.
- Collaborated with team members to ensure a safe and nurturing environment for all children at the Kids Club.
- Encouraged children to develop healthy social and emotional skills.
- Monitored children's activities to verify safety and wellbeing.
Recess Aide
Lake Fenton Community Schools
08.2024 - 11.2024
- Developed strong rapport with students, earning their trust and respect while maintaining an authoritative presence on the playground.
- Assisted in the organization and execution of structured games and activities, resulting in increased student engagement and enjoyment.
- Contributed ideas for new outdoor play equipment, leading to updates that further engaged students during recess time.
- Assisted with the set-up and tear-down of outdoor equipment as needed, maintaining efficiency during transitional periods between classroom instruction and recess breaks.
- Collaborated with fellow Recess Aides to maintain a clean and safe outdoor environment for all students.
- Enhanced student safety by effectively monitoring playground activities and ensuring adherence to school rules.
- Coordinated efforts with other staff members to provide adequate coverage across all areas of the playground, increasing overall safety levels during outdoor playtimes.
- Reduced instances of bullying on the playground by maintaining vigilant supervision and addressing negative behaviors promptly.
- Provided first aid support when necessary, prioritizing student safety and well-being while adhering to established guidelines for injury response.
- Promoted positive behavior among students during recess through consistent reinforcement of expectations and clear communication.
- Oversaw children on playground to monitor safety and suitability of activities.
- Administered basic first aid to treat injuries or illnesses.
Service Greeter
Lasco ford
12.2023 - 05.2024
- Greeted customers warmly and professionally upon arrival to the business.
- Provided assistance with where to go.
- Organized advisor schedule.
- Assisted in directing customers to appropriate service areas or personnel.
- Observed customers coming and going to protect store assets.
Appointment Scheduler
Insight
09.2023 - 11.2023
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Inputted patient data into the electronic health record system.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided timely, courteous and knowledgeable responses to information requests.
Office Manager
Best care hospice llc
06.2023 - 09.2023
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Receptionist
Champion Buick gmc
10.2022 - 06.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted and directed visitors to appropriate personnel and answered average of 75 calls and emails daily.
Receptionist
Oakland psychological clinic
08.2021 - 10.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered average of 30-50 calls and emails daily.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Gifting Associate
Honey Baked Ham
09.2020 - 04.2021
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Researched information related to merchandise availability or pricing.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Trained new team members in cash register operation, stock procedures and customer services.
- Investigated and resolved issues to drive better service for customers and employees.
- Promoted sales initiatives to support company brand.
- Gathered data to incorporate into reports and presentations.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
Education
Some College (No Degree) - Medical Assisting
Duffs Business Institute
Pittsburgh, PAHigh School Diploma -
Fenton Senior High School
Fenton, MI05-1998
Skills
- Strong interpersonal skills
- Cash handling experience
- Reliability and punctuality
- Appointment Scheduling
- Upselling strategies
- Professional Appearance
- Cross-cultural sensitivity
- Patience and composure
- Effective Decision Making
- Guest Relations
- Team player mentality
- Building rapport
- Receipt verification
- Sense of Humor
- Welcoming demeanor
- Reading Comprehension
- Initiative and Self-Motivation
- Assertiveness
- Effective problem solving
- Memory retention
- Creativity and Innovation
- Strong Work Ethic
- Account Management
- Call Documentation
- Direct Sales
- Promotional support
- Customer Service
- Order Processing
- Computer Skills
- Professionalism
- Problem-solving abilities
- Shipping and receiving understanding
- Sales expertise
- Customer Account Management
- Data Entry
- Credit card payment processing
- Understanding Customer Needs
- Administrative and Office Support
- Multi-Line Phone Systems
- Work Prioritization
- Inbound and Outbound Calling
- Cross-Functional Collaboration
- Retail Marketing
- Professional phone voice
- Active Listening
- Customer Retention Strategies
- Product Sales
- Professional telephone demeanor
- Attention to Detail
- Medical terminology knowledge
- Problem Resolution
- Data Management
- Product Knowledge
- Policies and Procedures Adherence
- Inbound Call Management
- Sales and Upselling
- Adaptability and Flexibility
- Order and Refund Processing
Education and Training
Pittsburgh, PA,Fenton, MI
Timeline
Kids Club Aid
Lake Fenton Community Schools
09.2024 - 11.2024
Recess Aide
Lake Fenton Community Schools
08.2024 - 11.2024
Service Greeter
Lasco ford
12.2023 - 05.2024
Appointment Scheduler
Insight
09.2023 - 11.2023
Office Manager
Best care hospice llc
06.2023 - 09.2023
Receptionist
Champion Buick gmc
10.2022 - 06.2023
Receptionist
Oakland psychological clinic
08.2021 - 10.2022
Gifting Associate
Honey Baked Ham
09.2020 - 04.2021
Some College (No Degree) - Medical Assisting
Duffs Business Institute
High School Diploma -
Fenton Senior High School
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