April Alexander
Wapella,IL
Summary
Proven achiever with extensive experience in HIPAA compliance and customer service, honed at Warner Hospital And Health Services. Excelled in maintaining patient confidentiality and enhancing store performance at Dollar General through strategic improvements and mentoring. Skilled in data entry and fostering client relations, significantly contributing to operational excellence and client trust.
Overview
12
12
years of professional experience
Work History
Patient Registration Clerk
Warner Hospital And Health Services
09.2015 - Current
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Streamlined documentation procedures, resulting in increased accuracy and efficiency within the department.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Trained new Patient Registration Clerks, resulting in a more knowledgeable and efficient team.
- Coordinated with various departments to facilitate seamless transfer of patients between units or clinics as needed.
Medical Records Clerk
Warner Hospital And Health Services
09.2018 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Input data into computer programs and filing systems.
Assistant Store Manager
Dollar General
01.2012 - 09.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
High School Diploma -
Clinton Community High School
Clinton, Il05.2006
Skills
- HIPAA Compliance
- Customer Service
- Written and verbal communication
- HIPAA Regulations
- File Organization
- Data Entry
- Document Scanning
- Paperwork Processing
- Patient confidentiality
- Supply Ordering
- Patient Medical Records Maintenance
- Patient Information Verification
Timeline
Medical Records Clerk
Warner Hospital And Health Services
09.2018 - Current
Patient Registration Clerk
Warner Hospital And Health Services
09.2015 - Current
Assistant Store Manager
Dollar General
01.2012 - 09.2015
High School Diploma -
Clinton Community High School
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