APRIL ALLRED
Decatur,AL
Summary
Over 30 years of experience in customer service. I understand the importance of making customers happy and exceeding their expectations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Office Administrative
Heritage Diagnostic Center
01.2018 - 11.2024
- Scheduled patients for appointments after verifying insurance for authorizations and eligibility.
- Efficiently gathering information to ensure the paperwork is correct for the patients' arrival.
- Energetically greeted patients as I checked them in and prepared them for their scan.
- Answering emails and phone calls fielding questions or concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Inside Sales Representative
JDM Steel
01.2011 - 01.2018
- Gained sales orders by quoting material in a timely manner via by phone or email.
- Formulated and calculated coil set-ups and cut to length orders for the plant to process.
- Followed the sales orders to completion to ensure on time deliveries.
- Monitored inventory levels for general sales and contract requirements.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Inside Sales Representative
Feralloy Corporation
01.2009 - 01.2011
- Built relationships with customers by quoting the bids for steel orders in a timely manner and by competitively pricing the material.
- Motivated scheduling and shipping department to meet customer expectations of delivery dates.
- Assisted other inside sales representatives within the office to work as a team to achieve premium customer service.
- Checked and monitored inventory levels to ensure materials were readily available for stock and customer orders.
- Arranged for logistics to ensure loads were calculated and shipped according to quoted orders.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Skills
- Communication skills
- Computer proficiency
- Administrative and customer support
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Time management
Timeline
Office Administrative
Heritage Diagnostic Center
01.2018 - 11.2024
Inside Sales Representative
JDM Steel
01.2011 - 01.2018
Inside Sales Representative
Feralloy Corporation
01.2009 - 01.2011
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