April Anderson
Greensboro,NC
Summary
Customer-focused professional with a strong background in healthcare administration and patient support. Experienced in providing exceptional customer service and technical support. Proficient in medical terminology and computer literacy, with excellent communication and problem-solving skills. Eager to leverage expertise in a dynamic customer service/technical support role.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Customer Service Representative
Cada Inc.
03.2020 - 11.2023
- Provided top-notch customer service and technical support to clients via phone, email, and chat.
- Assisted customers with product inquiries, troubleshooting, and issue resolution.
- Documented customer interactions and maintained accurate records in the database.
- Collaborated with technical teams to resolve complex issues and escalate when necessary.
- Received consistently positive feedback from customers for excellent service and support.
- Managed confidential files and performed data entry tasks accurately.
- Provided administrative support to ensure smooth office operations.
- Utilized computer skills to update filing inventory and database systems.
- Demonstrated effective communication while addressing customer inquiries and concerns.
Nursing Assistant
BrightStar Home Care
10.2019 - 02.2020
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Engaged with patient family and friends to provide courteous visit experience.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Nursing Assistant
Friends Home Guilford
08.2017 - 09.2019
- Addressed customers courteously using suitable methods and problem-solving skills
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Utilized automated systems to log and retrieve call information
- Updated and maintained database with accurate customer information and timely data entry
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Determined charges for services requested and arranged for billing
- Navigated multiple computer systems and applications and utilized search tools to find information
- Gathered information from nurses and physicians about patient condition and treatment plans
- Educated patients and families regarding examination, treatments and surgical procedures
- Established special connections with patients through empathy and relationship-building techniques
- Provided information, such as directions, visiting hours and patient status information to visitors and callers
- Kept patient information confidential to protect organization's value.
NURSING ASSISTANT
Ashton Health And Rehab
05.2015 - 10.2018
- Applied external catheters and maintained patency or drainage
- Assisted in providing ostomy care for established and uncomplicated ostomies
- Took and recorded temperatures, blood pressure and other vital signs
- Transferred and assisted patients with mobility using various methods
- Communicated with patients to determine need for assistance or social and emotional support
- Assisted nurses and physicians in operation of medical equipment and provision of patient care
- Explained medical instructions to patients and family members
- Assisted nurses and physicians in operation of medical equipment and provision of patient care
- Kept patient information confidential to protect organization's value
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support
- Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds and blood in urine
- Gathered information from nurses and physicians about patient condition and treatment plans
- Provided information, such as directions, visiting hours and patient status information to visitors and callers
- Developed collaborative relationships with patients and families
- Took and recorded temperatures, blood pressure and other vital signs
- Answered patient call lights and performed timely services to enhance physical well-being of patients
- Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds and blood in urine
- Assisted nurses and physicians in operation of medical equipment and provision of patient care
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support
- Provided information, such as directions, visiting hours and patient status information to visitors and callers
- Educated patients and families regarding examination, treatments and surgical procedures
- Gathered information from nurses and physicians about patient condition and treatment plans
- Established special connections with patients through empathy and relationship-building techniques
- Kept patient information confidential to protect organization's value
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Education
Associate - Science
A.S - Psychology
Guilford Tech Community College
Skills
- Customer Service Excellence
- Technical Support Proficiency
- Medical Terminology Knowledge
- Active Listening
- Problem-Solving
- Computer Literacy (Microsoft Office Suite, technical troubleshooting)
- Communication and Interpersonal Skills
- Call Documentation and Data Entry
- Multitasking and Time Management
- Understands Grammar
- Microsoft Word
- Computer Skills
- Critical Thinking
- Customer Service
- Appointment Scheduling
- Data Entry Documentation
Timeline
Administrative Assistant/Customer Service Representative
Cada Inc.
03.2020 - 11.2023
Nursing Assistant
BrightStar Home Care
10.2019 - 02.2020
Nursing Assistant
Friends Home Guilford
08.2017 - 09.2019
NURSING ASSISTANT
Ashton Health And Rehab
05.2015 - 10.2018
Associate - Science
A.S - Psychology
Guilford Tech Community College