April Anderson
Indianapolis,IN
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1920
1920
years of professional experience
Work History
Call Center Representative
Eye Specialists of Indiana
Indianapolis, IN
08.2023 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
Shift Supervisor
McDonald's
Indianapolis, IN
01.2018 - 08.2023
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
Food Service Manager
Indianapolis Public Schools
Indianapolis, IN
10.2018 - 04.2021
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Ensured proper portioning and serving of meals according to established standards.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Adhered to company food, safety, quality and sanitation policies.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
Clean Buses
Service Max
Indianapolis, IN
06.2018 - 08.2018
Assembly Line
Ford Motor Company
Jeffersonville, IN
02.2016 - 12.2017
Shift Supervisor
McDonald's
Indianapolis, IN
05.2015 - 02.2016
Dietary Department
The Altenheim
Indianapolis, IN
10.2013 - 05.2015
Team member
White Castle
Indianapolis, IN
03.2010 - 02.2013
- Responsible for stocking and cleaning, Took orders and handled cash register duties
Medical Office Specialist Externship
The Ford Clinic
Indianapolis, IN
01.2010 - 01.2011
- Phone triage and insurance verification, Scheduled CT scans, MRI's and patient appointments
Shift Leader
Speedway/Super America
Indianapolis, IN
08.105 - 09.2009
- Responsible for managing shift and cash register, checked vendors in and out
- Handled food preparation, stocked, cleaned and handled cash drops
Assembler
Elwood Staffing
Indianapolis, IN
03.2008 - 05.2008
- Assembled and wired tanning beds
Customer Service Representative
Seven Eleven
Indianapolis, IN
05.2006 - 05.2008
- Stocked, cleaned, handled cash register, handled cash drops and checked vendors in and out
Inmate Records Clerk
Marion County Sheriff's Department
Indianapolis, IN
11.2002 - 05.2006
- Released inmates, ran warrants and checked court minutes
- Filed paperwork, made copies, and handled multiline phones
Education
Medical Office Specialist Diploma -
Kaplan College Southeast
Skills
- Customer Service
- Complaint resolution
- Data Entry
- Account updating
- Appointment Scheduling
- Resolving issues
- Documentation And Reporting
- Verbal and written communication
- Answering questions
- Customer communications
- Professional phone voice
- Providing customer support
Training
- Medical Transcription
- Filing
- Vital Signs
- Medical billing and coding
- Microsoft Office Medisoft
- ProtoMed
Timeline
Call Center Representative
Eye Specialists of Indiana
08.2023 - Current
Food Service Manager
Indianapolis Public Schools
10.2018 - 04.2021
Clean Buses
Service Max
06.2018 - 08.2018
Shift Supervisor
McDonald's
01.2018 - 08.2023
Assembly Line
Ford Motor Company
02.2016 - 12.2017
Shift Supervisor
McDonald's
05.2015 - 02.2016
Dietary Department
The Altenheim
10.2013 - 05.2015
Team member
White Castle
03.2010 - 02.2013
Medical Office Specialist Externship
The Ford Clinic
01.2010 - 01.2011
Assembler
Elwood Staffing
03.2008 - 05.2008
Customer Service Representative
Seven Eleven
05.2006 - 05.2008
Inmate Records Clerk
Marion County Sheriff's Department
11.2002 - 05.2006
Medical Office Specialist Diploma -
Kaplan College Southeast
Shift Leader
Speedway/Super America
08.105 - 09.2009