Summary
Overview
Work History
Education
Skills
Timeline
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April Anderson

Thomasville,AL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Personable and dedicated Customer Service Representative with extensive experience in support service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Support Professional

Independent Contractor
Thomasville , AL
02.2021 - 04.2024
  • Assisted customers with account setup, billing inquiries, order status updates, product returns and exchanges.
  • Developed procedures to improve customer service quality standards.
  • Maintained accurate records of customer interactions and transactions.
  • Adhered to all company policies regarding customer service processes.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Customer Billing Representative/Technical Support Representative

Independent Contractor
Thomasville , AL
08.2016 - 01.2021
  • Assisted customers with billing inquiries and disputes, providing accurate and timely resolutions.
  • Developed detailed customer account profiles, including past due balances and payment history.
  • Processed incoming payments and applied them to the appropriate customer accounts.
  • Handled escalated customer complaints regarding billing issues or discrepancies.
  • Performed credit checks on new clients prior to extending services or products.
  • Researched complex billing issues using various databases and resources as needed.
  • Collaborated with other departments within the organization when addressing billing problems or discrepancies.
  • Supported customers with online billing, access and account issues.
  • Used remote login tools to assist clients with technical and product questions.
  • Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Education

Bachelor of Science - Elementary Education

Alabama State University
Montgomery, AL
08-2003

MBA - Human Resources Development

Troy University
Montgomery, AL

Skills

  • Complaint Handling
  • Logistics support
  • Order Fulfillment
  • Technical Troubleshooting
  • Friendly and Patient
  • Problem-solving aptitude
  • Equipment Repair
  • Professional Demeanor
  • Teamwork and Collaboration
  • Active Listening
  • Excellent Communication
  • Remote Technical Support
  • Effective Communication
  • Attention to Detail

Timeline

Customer Support Professional

Independent Contractor
02.2021 - 04.2024

Customer Billing Representative/Technical Support Representative

Independent Contractor
08.2016 - 01.2021

Bachelor of Science - Elementary Education

Alabama State University

MBA - Human Resources Development

Troy University

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April Anderson