April Anderson
Atlanta,GA
Summary
Enterprise program and project leader with many years of success delivering large-scale, cross-functional programs in the financial services industry. Demonstrated expertise managing multiple concurrent projects and programs, including large-scale transformation efforts across multiple portfolios and lines of business. Proven track record of enhancing operational efficiency by up to 40%, reducing compliance gaps by 30%, and leading cross-functional teams to deliver on time and within scope. Adept at benefits realization, financial planning, stakeholder engagement, and risk mitigation. Skilled in both Agile and Waterfall methodologies, with a strong foundation in Six Sigma and process optimization. Known for turning ambiguity into actionable plans and driving execution that aligns technology, business, and regulatory priorities. PMP (in progress) | Six Sigma Black Belt Certified.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Project Manager/Process Design Consultant II
HOME LOANS
11.2019 - 03.2025
- Co-managed the Home Loans Initiative Governance process, which governed a $215MM portfolio of initiatives.
- Developed and implemented governance processes for Home Loans, increasing compliance adherence.
- Educated LOBs to maximize investment benefits while actively balancing multiple business constraints.
- Created transparency of cost, benefits, and health of initiatives through financial and performance metrics.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
Process Design Consultant II
COUNTRYWIDE & US TRUST (UST) TRANSITIONS
- Led the Banking Center Referral and Purchase project, implemented Mortgage Sales Model in 6100 banking centers.
- Chartered projects and led kick-off meetings.
- Coached Six Design for Six Sigma candidates on Six Sigma methodology and tools.
- Worked in the Countrywide and US Trust control rooms during system conversions to ensure successful migration.
- Coordinated the relocation of Columbia Management Group associates during the US Trust merger and acquisition.
- Led the Columbia Management Group Registered Investment Advisory legal project.
AML Manager
ENTERPRISE & GLOBAL WEALTH & INVESTMENT MANAGEMENT (GWIM)
- Managed the coordination and rewriting of the Anti-Money Laundering (AML) Compliance Program document.
- Analyzed and summarized various risk assessments including LOB Self-Assessments, Executive Compliance Reviews and Banking Center Channel Reviews.
- Led AML risk-related Design for Six Sigma and Process Excellence projects focused on assessments, monitoring and reporting.
- Assessed Know Your Customer quality control units for adherence to AML policies and procedures and to identify control deficiencies and process defects.
Business Execution Consultant
WELLS FARGO – DATA MANAGEMENT & INSIGHTS (DMI)
01.2019 - 01.2025
- Led DMI space management program, created and executed project plans that supported 1100 employees across 10 groups, reduced costs and improved collaboration.
- Oversaw global compliance training initiatives, ensured timely delivery, and achieved a 98% on-time completion rate—supported regulatory requirements and internal audit readiness.
- Served as Records Coordinator for 62 applications, provided policy guidance, and led recertification sessions. Created structured timelines and ensured compliance with records management policies.
- Oversaw the implementation of four regulatory controls, drove resolution of corrective actions for remediation activities, established milestones, and timelines to strengthen operational risk management and compliance with internal governance.
- Designed and maintained business continuity plans as Business Resiliency Coordinator. Evaluated potential disruptions across 10 DMI groups and ensured readiness through planning and testing.
- Built strategic engagement plans as Vice Chair of a global 5,000+ member women’s network, presented program direction to senior leadership and aligned initiatives with organizational goals.
- Directed the DMI Connections Program, managed 20 team captains, and delivered employee engagement projects from concept to execution using structured project plans and status tracking.
- Created the operational and governance framework for Women Excelling in Data and Analytics, aligned strategic objectives with measurable milestones as U.S. Operations Chair.
Business Execution/Project Manager
BANK OF AMERICA – SHARED SERVICES OPERATIONS TECHNOLOGY
01.2004 - 01.2019
- Led a global application governance team responsible for ensuring policy adherence, regulatory compliance, and operational integrity for 90+ applications used across various business units.
- Directed and maintained oversight of 11 enterprise-wide governance programs, including quality assurance, compliance monitoring, audit preparedness, and improvement of control processes.
- Designed and implemented a scalable onboarding governance framework for new applications, streamlining integration, reducing onboarding time, and ensuring upfront compliance with enterprise risk standards and technology protocols.
- Facilitated and led the Application Owner Forum, conducting recurring training and knowledge-sharing sessions for 40+ application owners, which resulted in a 30% improvement in application governance and policy adherence.
- Acted as risk owner for governance-related issues, identifying and remediating risks, performing root cause analyses, and working directly with risk managers and application owners to resolve compliance gaps and strengthen controls.
PMO Project Manager
BANK OF AMERICA – CONSUMER BANKING SERVICES/GLOBAL TECHNOLOGY & OPERATIONS
01.2004 - 01.2019
- Provided program and project management guidance, optimizing project execution across seven programs with 58 projects worth $127MM.
- Partnered with the LOB and Technology to resolve risks and opportunities within the portfolio.
- Provided data quality reporting to program and project managers to ensure resolution in a timely manner.
- Performed quality reviews on programs and projects to ensure adherence to the Global Change Policy.
- Coached program and project managers on Agile, Waterfall, and other project management disciplines.
- Led cross-functional problem-solving sessions.
Education
Master of Information Systems Management -
Keller Graduate School of Management
Bachelor of Science - Human Resources & Policy Development
Georgia State University
Skills
- Process Engineering
- Waterfall and Agile
- Six Sigma
- Benefits Tracking
- Application Governance
- Information Security
- Records Management
- Risk Mitigation
- Strategic Planning
- Cross-Functional Leadership
- Executive Stakeholder Engagement
- Business Case Development
- Microsoft Office (Word, Excel, PowerPoint, Visio)
- JIRA
- MS Project
- Tableau reporting
- Salesforce
- Project development
- Project tracking
- Data analysis
- Quality assurance and control
- Stakeholder communications
- Strategic planning
- Mergers and acquisitions
- Document management
- Planning and scheduling
- Change control processes
- Functional & business requirements
- Processes and procedures
- Root-cause analysis
- Scope management
- Procedure development
- Project planning and development
- Requirements gathering
- Project management
- Project development and lifecycle
- Project planning
- Meeting facilitation
- Cross-functional coordination
- Risk management
Affiliations
- The Crossfire Movement | Advisory Council Member, 2023-Present
- LEAD for Women Enterprise | co-Enterprise Leader, Bank of America, 2014-2016
- Community Volunteers, Atlanta | Chair, Bank of America, 2010-2012
- LEAD for Women Virtual | Chair & Founder, Bank of America, 2009-2011
- LEAD for Women Atlanta | Chair & Founder, Bank of America, 2008-2011
Certification
- Pursuing Project Management Professional Certification (PMP)
- Six Sigma | Black Belt & Green Belt Certified
Timeline
Project Manager/Process Design Consultant II
HOME LOANS
11.2019 - 03.2025
Business Execution Consultant
WELLS FARGO – DATA MANAGEMENT & INSIGHTS (DMI)
01.2019 - 01.2025
Business Execution/Project Manager
BANK OF AMERICA – SHARED SERVICES OPERATIONS TECHNOLOGY
01.2004 - 01.2019
PMO Project Manager
BANK OF AMERICA – CONSUMER BANKING SERVICES/GLOBAL TECHNOLOGY & OPERATIONS
01.2004 - 01.2019
AML Manager
ENTERPRISE & GLOBAL WEALTH & INVESTMENT MANAGEMENT (GWIM)
Bachelor of Science - Human Resources & Policy Development
Georgia State University
Process Design Consultant II
COUNTRYWIDE & US TRUST (UST) TRANSITIONS
Master of Information Systems Management -
Keller Graduate School of Management