April Andraca
Las Vegas,Nevada
Summary
Friendly server with strong record of personable and professional service. Greets guests and explains daily specials to support decision-making. Energetic and reliable team player willing to work any shift.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Server
OIe Red
Las Vegas
01.2024 - 05.2025
- Average Daily sales of $1,600 - $4,000.
- Part of Opening team, and utilized experience to train new servers.
- Learned Brunch, Dinner & Cocktail menu.
- Worked as Event Server as well, from smaller 20pax up to 1000pax Full-Venue buy-outs.
- Collaborated closely with kitchen staff to manage dietary requirements of customers.
- Supported other team members during busy periods ensuring efficient operations.
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Upheld friendly demeanour whilst managing multiple tables simultaneously.
- Worked efficiently under pressure during peak hours for seamless operations.
- Set tables, ensuring a comfortable environment for customers.
Server
Brewdog
Las Vegas, Nevada
11.2022 - 01.2024
- Average Daily Sales $1,500 - $5,000
- Worked sections of 12+ tables.
- Supporting other departments, Food Running, Hosting or Bar.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Handled cash transactions, guaranteeing accurate bill payments.
- Entered orders into system promptly, reducing wait time for meals.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
Server
American Cruise Lines
Guildford, Connecticut
06.2022 - 11.2022
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Advised guests of daily specials and offers to increase sales.
- Accurately took orders, making menu recommendations as appropriate.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Increased order value by upselling sides, drinks and desserts.
Server
Bubba Gump Shrimp Co.
Las Vegas
12.2021 - 06.2022
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Stayed up to date on menu changes to accurately answer customer queries.
- Greeted customers, presented menus and shared information about available special items.
Lead Waiter
The Bistro | RAF Lakenheath UK
Lakenheath, England
03.2020 - 09.2021
- Handled cash transactions, ensuring accuracy at all times.
- Guided customers through menus whilst offering thoughtful suggestions.
- Coordinated with culinary team for smooth kitchen operations.
- Suggested menu items, leading to increased sales.
- Ensured customer satisfaction by promptly addressing concerns and requests.
- Delivered quality service by providing warm and welcoming environment.
Cashier
AAFES Exchange | RAF Lakenheath, UK
Lakenheath, UK
07.2018 - 07.2019
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Greeted each customer warmly, creating a friendly shopping environment.
- Balanced cash drawer at the beginning and end of each shift, investigating & resolving any discrepancies.
- Resolved guest issues by working with customer service leaders and area managers to meet individuals needs.
- Bagged, boxed or wrapped products for customers.
- Stocked store shelves and end-caps with merchandise.
- Gave customers full attention and attended to their needs.
- Issued refunds and credits to customers and documented reasons.
Server
AMC Dine-In Theater
Rosemont, Illinois
04.2015 - 11.2017
- Adhered to all safety, sanitization and food handling guidelines and regulations.
- Offered information on new menu items, seasonal and daily specials, and pairings.
- Assigned and arranged tables for large groups.
- Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
- Delivered impeccable service for enhanced dining experiences.
- Handled cash transactions, guaranteeing accurate bill payments.
- Entered orders into system promptly, reducing wait time for meals.
- Maintained cleanliness in dining area for a pleasing atmosphere.
Education
Associate in Science (A.S) -
Vet Tech Institute at Fox College
Tinley Park, IllinoisAssociate in Arts (A.A) - Management -
University of Maryland Global Campus
HyattsvilleSkills
- Alcohol serving laws knowledge
- POS system mastery & restaurant software usage
- Cash handling
- Customer Service
- High-volume dining
- Conflict Resolution
- Food allergy knowledge & dietary restrictions
- Multi-tasking
Certification
- Non-Gaming Sheriffs Card
- TAM Card
- Food Handler Card
Timeline
Server
OIe Red
01.2024 - 05.2025
Server
Brewdog
11.2022 - 01.2024
Server
American Cruise Lines
06.2022 - 11.2022
Server
Bubba Gump Shrimp Co.
12.2021 - 06.2022
Lead Waiter
The Bistro | RAF Lakenheath UK
03.2020 - 09.2021
Cashier
AAFES Exchange | RAF Lakenheath, UK
07.2018 - 07.2019
Server
AMC Dine-In Theater
04.2015 - 11.2017
Associate in Science (A.S) -
Vet Tech Institute at Fox College
Associate in Arts (A.A) - Management -
University of Maryland Global Campus
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