APRIL ANTOINE
Atlanta,GA
Summary
Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments. Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills used to develop positive professional relationships with carriers. Diligent [customer service] with superior work ethic, friendly demeanor and 10 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Administrative Clerk
BOXRESELLERS
ATLANTA , GA
09.2024 - Current
- Used accounting software to enter and post accounts receivable documents.
- Liaised with vendors and customers to confirm information and address client issues.
- Filed documents relating to Accounts Payable and Receivable activities accurately in an organized manner.
- Monitored customer account details for payment activity.
- Matched orders with invoices and recorded required information.
- Handled high-volume invoice processing with minimal supervision.
- Monitored loans and accounts payable to confirm payments are current.
- Performed financial calculations for amounts due, interest charges and balances.
- Classified and summarized financial data to compile and enter in financial records
- Calculated and produced checks for utilities, taxes and other operational payments.
- Performed daily bank reconciliations of all cash accounts.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Reduced financial discrepancies by verifying accounting statements.
- Managed the collection process of outstanding payments from customers.
- Generated reports detailing accounts receivables status.
- Posted customer payments by recording cash, check, wire transfer and credit card transactions on appropriate ledgers.
- Reconciled discrepancies between vendor statements and accounts payable ledger.
Receiving Specialist
southeastern paper group
Atlanta, GA
06.2022 - Current
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Compared and verified identifying information of outgoing shipments.
- Traced missing material and shipments through vendor and customer communications.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
Office Administrator
M&M WASTE INC
ATLANTA, GA
08.2021 - 06.2022
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Created memos, letters and other documents, fostering internal and external communication.
- Filtered emails based on importance and escalated issues to leadership.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Coordinated onsite training events with outside vendors and online webinars.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
CUSTOMS ENTRY WRITER II
Yusen Logistics
College Park, GA
09.2019 - 04.2021
- Receive and review documentation, to input and transmit data for CBP release of shipments . follow SOPS for each customers profile .
- Assist in classifying products according to the HTSUSA .
- Identify products that are subject to PGA's .
- Maintain system task list to identify the status of every entry through phase of the CHP process .
- Manage custom issues , such as holds and exams .
- Handle entry cancellations .
- Communicate in writing or verbally with customers and management all issues affecting specific urgent shipmentsTrack and trace shipments and coordinate with airlines ,steamship lines , freight forwarders and CFS on availability of imported shipments .
- arrange with truck companies the pick-up and delivery of freight solutions to simplify and expedite cargo flowHandle accounting process as the apply to CHB including the issuance of invoices to customers or overseas office as well as the processing of payment requisitions .
- Handling carnets and TIB entries .
Education
High School Diploma -
BENJAMIN E.Mays
05.2005
Some College (No Degree) -
University of Akron
Akron, OHSkills
- Problem-Solving
- Records Management
- Invoice and Manifest Review
- Box and Container Packing
- Contents Verification
- Clear Communication
- Data Documentation
- Document Preparation
- Inventory Monitoring and Management
- Damage Identification and Reporting
- Safety Compliance
- Basic Mathematics
- Inventory Counts
- Hazardous Materials
- Materials Handling
- Critical Thinking
- Delivery Scheduling
- Bills of Lading
- Microsoft Office
- Intuit quickbooks
Timeline
Administrative Clerk
BOXRESELLERS
09.2024 - Current
Receiving Specialist
southeastern paper group
06.2022 - Current
Office Administrator
M&M WASTE INC
08.2021 - 06.2022
CUSTOMS ENTRY WRITER II
Yusen Logistics
09.2019 - 04.2021
High School Diploma -
BENJAMIN E.Mays
Some College (No Degree) -
University of Akron
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