Summary
Overview
Work History
Education
Skills
Timeline
Cashier

April Aponte

Hinesville,Georgia

Summary

Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Cashier

Walmart
Hinesville, GA
01.2018 - 03.2019
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
  • Tallied cash drawer at beginning and end of each work shift.
  • Processed customer refunds and exchanges according to established guidelines.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Manager

Bojangles' Famous Chicken 'n Biscuits
Hinesville, Georgia
01.2016 - 01.2018
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Education

High School Diploma -

Kokomo High School
Kokomo, IN
09.1999 - 06.2002

Skills

  • Customer assistance
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Timeline

Cashier

Walmart
01.2018 - 03.2019

Manager

Bojangles' Famous Chicken 'n Biscuits
01.2016 - 01.2018

High School Diploma -

Kokomo High School
09.1999 - 06.2002

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April Aponte