April Arceneaux
Lafayette,LA
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
20
20
years of professional experience
Work History
Patient Access Specialist
NOA, OUHC/University Hospital & Clinics
Lafayette, LA
12.2015 - Current
- Verify insurance and start pre-cert on patients who are having procedures and admits
- I was assigned to the patient lists of GI Lab, Cath Lab, Sleep Lab, and Inpatient/Observation patients through the ER
- I first verify the insurance and then call in for prior authorizations if needed
- I deal with all commercial, Medicare, Medicare Advantage plans, Medicaid and their offspring insurance (called the Bayou Health plans), Self-pay and Indigent care (which is funded by the government)
- As of February 2017, I have personally train all 9 of UHC Clinics on how to do prior authorizations and I am still a backup for if they have questions or need help
- This all happen after being part of the Lean Sigma Six Event to get the process worked out for the clinics.
Unit Secretary
LGH/Lafayette General Medical Center
Lafayette, LA
04.2015 - 12.2015
- Admit and discharge patients on the orthopedic floor, print labels, and order supplies for patients and floor stock
- Set up rooms, order office supplies
- Call in consults, page doctors, schedule appts., and get blood from lab and any other clerical duties.
Billing Specialist I
Total Safety Inc, S
03.2014 - 02.2015
- Perform data entry of invoices for multiple companies we dealt with, such as; sales orders, manual invoicing of contracts and cycle bills for rentals, work orders and equipment sales
- Issued credits that would come across my desk
- Handled the Stallion Offshore account that has over 200 contracts for billing
- Always with professionalism and accuracy.
Main Office Receptionist & Clinic's Office Secretary
Masoud Yazdi
, M.D
01.2010 - 09.2012
- Answered multi-phone lines, filed medical records, refilled prescriptions with doctor's approval, filled out disability forms, pre-authorization for medications
- Check-in and check-out patients
- Collections and Office visit payments
- Verify insurances and scheduled appointments at other specialists, MRI's, EKG's, Ultrasounds and etc.
Direct Service Worker
P&L Medical Services
01.2006 - 01.2012
- Job Duties consist of assisting patient with daily livings, such as; bathing, dressing, ambulating, preparing food, cleaning living space, grocery shopping, laundry and accompanying to medical appointments
- Attended mandatory meetings to be updated on new rules and regulations to follow based on the state approval
- CPR and First Aid certified
- Maintain a daily log of all needs and cares of patient for state to review at any time
- Paperwork turn in every Monday correctly and accurately.
Medical Secretary/Receptionist
Bryan A, APMC
01.2006 - 01.2009
- Check In patients at front desk
- Check Out patients at back desk
- Collect Co-pays or deductibles at time of visit
- Answer a four-line phone system
- Make notes in patient's charts, file, and prepare medical records
- Refill prescriptions
- Pre-certs for patients who needed to get certain testing done
- Schedule appointments with specialists and hospitals
- Crossed train to do in-house testing, such as; DEXA Scans, ABI Doppler's, and EKG's
- If needed was able to triage patients for doctor before they entered into their private room.
Education
Bachelor of Science - Psychology
Liberty University
2014
Diploma - undefined
Carencro High School
1995
Skills
- ADDITIONAL INFORMATION
- Computer Skills/Medical Systems
- Windows XP, Mac, Access, PowerPoint, Word, Excel, QuickBooks, AS400, Comdata, EDI systems for the oilfield, Mysis, IMED, Powerchart, Kronos, Responder, CPM, PM Office, Surgerinet, 3M Coder, eCare Next/Passport
- Learns new software applications quickly
- Types 45 WPM and 10 key calculator skills
- Insurance Information Collection
- Patient Confidentiality and Data Security
- Patient Health Information Access
- Resolving Problems
- Verifying Eligibility
- Knowledge of Community Services and Programs
- Pre-Admission Requests
Timeline
Patient Access Specialist
NOA, OUHC/University Hospital & Clinics
12.2015 - Current
Unit Secretary
LGH/Lafayette General Medical Center
04.2015 - 12.2015
Billing Specialist I
Total Safety Inc, S
03.2014 - 02.2015
Main Office Receptionist & Clinic's Office Secretary
Masoud Yazdi
01.2010 - 09.2012
Direct Service Worker
P&L Medical Services
01.2006 - 01.2012
Medical Secretary/Receptionist
Bryan A, APMC
01.2006 - 01.2009
Bachelor of Science - Psychology
Liberty University
Diploma - undefined
Carencro High School
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