Summary
Overview
Work History
Education
Skills
Timeline
Generic
April Arrington

April Arrington

Panama City,FL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

6
6
years of professional experience

Work History

Insurance Liaison

Shippee Family Eye Care
04.2024 - Current
  • Implemented time-saving automation tools which resulted in faster resolution times on pending tasks.
  • Actively participated in cross-functional projects resulting in process improvements within the department.
  • Monitored industry trends and regulatory changes to ensure proactive adjustments in offering relevant policy recommendations to clients.
  • Enhanced customer satisfaction by providing timely and accurate insurance policy information.

Director of Dance Department

Punchfront Athletics
02.2019 - 05.2024
  • Built and implemented direction of dance classroom education program.
  • Manufactured powerful impact on the facility and community excelling a broken program to successful with 95% return cliental.
  • Managed and developed dance educational schedule to accommodate schedule conflicts, by providing communication between departments.
  • Produce and direct all performances with props and students for over 59 dancers ranging in ages 3-18
  • Supervised auditions and scheduled guest choreographers.
  • Enrolled students in competition in dance specific software
  • Oversaw dynamic rehearsals and maintained classroom roster
  • Identified process improvement opportunities to enhance operational effectiveness and improve productivity, resulting in returning students
  • Build, manage, and develop a team, provide coaching, instruction and mentorship, conduct performance evaluations, and establish inclusive artistic culture
  • Coordinate with cross-functional teams to identify process gaps and develop solutions, resulting in smooth operation of all facilities programs
  • Communicate with diverse students and parents, build rapport and long-term relationships, and achieve customer satisfaction
  • Fostered relationships with students, parents, and other educators to create an environment that let each student excel
  • Perform on-the-spot assessments to provide useful feedback to staff and parents
  • Plan and assign differentiated tasks and physical conditioning to support learning outside class
  • Adapt lesson plans to students’ unique learning needs
  • Deliver high-quality and interactive dance lessons and oversight to ensure safety to pre-school and school age children
  • Tutored students one-on-one as they worked to master a skill or version of choreography
  • Supervise students during field trips and competitions
  • Manage a classroom and develop curriculum and group learning activities to facilitate physical growth and enrichment
  • Build and maintain strong relationships with parents by facilitating open lines of communication and scheduling meetings to assess student progress and behavior
  • Utilize play-based learning techniques to increase student interest in the subject material and facilitate personal and academic growth
  • Modify classroom interaction and teaching style to meet the needs of students with different modes of learning
  • Promoted an exciting learning environment that increased student participation
  • Continually explore and incorporate new teaching methods, strategies, and techniques
  • Carefully select and organize course materials for each group of students
  • Create, develop weekly lesson plans
  • Oversee teacher assistants and childcare workers, ensure compliance with health and safety regulations on Covid-19 safety protocols
  • Establish classroom rules and behavioral expectations for children, use positive communication and reinforcement strategies, and resolve any student conflicts

Medical Receptionist

ENT Surgical Associates of Central Georgia
08.2024 - 12.2023
  • Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
  • Communicate with empathy and compassion while interfacing with patients suffering from debilitating and medical health conditions
  • Coordinate with physicians, nurses, and office personnel to enhance patient flow, resulting in a reduction in wait-times and patient satisfaction
  • Conducted patient scheduling, registration, and data entry for a medical office, updated health records, and ensured compliance with HIPAA
  • Manage patient intake and discharge documentation, oversee outstanding billing collection and insurance verification, communicate with insurance companies, and collected payment with patients to reduce past due accounts
  • Oversee patient scheduling, obtain medical records, and enhance office operations to minimize wait times
  • Maintain records for the patient ensuring the accuracy of data and contacting patients for follow-up consultations and tests
  • Implemented a digital fax records system, which improved record accuracy, reduced delay in patients service, and improved office operations
  • Registered new patients, gathered medical information and records, managed appointment scheduling, and oversaw physician calendars
  • Verified medical insurance, contact insurance providers, and structure payment plans for patients to reduce aging accounts
  • Build and maintain positive relationships with colleagues and supervisors
  • Courteously greet and direct patients to the correct location
  • Processed inbound calls daily and addressed customer queries, following proper phone etiquette
  • Greet all patients and capture their personal, medical, and insurance information
  • Use EMR software to manage patient records and files
  • Assist patients in scheduling non-emergency appointments with hospital, imaging and clinics
  • Maintained daily appointment schedule for 3 general physicians

Education

Bachelors - Music Theater

Oklahoma City University
05.2001

Skills

  • Friendly, prompt customer service
  • Communication and problem solving
  • Creative and flexible
  • Customer service
  • Time management
  • Punctual and hardworking
  • Reliability
  • Caring and empathetic
  • Adaptability and flexibility
  • Patient confidentiality and data security
  • Insurance authorizations
  • Professionalism

Timeline

Medical Receptionist

ENT Surgical Associates of Central Georgia
08.2024 - 12.2023

Insurance Liaison

Shippee Family Eye Care
04.2024 - Current

Director of Dance Department

Punchfront Athletics
02.2019 - 05.2024

Bachelors - Music Theater

Oklahoma City University

Similar Profiles

CREATE PROFILE