APRIL ARROYO
South Bend,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Ritz Carlton Hotel
11.2023 - 09.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Catering Assistant
SugarElla's Catering
08.2022 - 11.2023
- Planned, organized and assisted with catering events of various sizes
- Monitored inventory levels of supplies necessary for catering operations
- Delivered orders to customers on time and in a professional manner
- Resolved any customer complaints quickly and professionally while maintaining composure under pressure
- Managed the preparation of food items for catered events, ensuring quality standards were met.
Recruiter
Workbox Staffing
12.2021 - 08.2022
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Operated and maintained applicant tracking and candidate management systems
- Developed recruiting strategies to identify qualified candidates and build network
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations
- Improved office efficiency by effectively managing internal communications and correspondence
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Receptionist
Western Veterinary Clinic
06.2020 - 07.2021
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Triaged incoming patients to determine treatment needs and urgency of care
- Answered owner animal health questions and advised on best care practices.
Front Desk Agent
Comfort Suites Hotel
03.2019 - 08.2020
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Organized paperwork such as charts and reports for office and patient needs.
Education
High School Diploma -
Penn High School
Mishawaka, IN01.2016
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Oral and written communications
- Listening Skills
- Microsoft Office
- Sales expertise
- Marketing
- Attention to Detail
Timeline
Front Desk Agent
Ritz Carlton Hotel
11.2023 - 09.2024
Catering Assistant
SugarElla's Catering
08.2022 - 11.2023
Recruiter
Workbox Staffing
12.2021 - 08.2022
Receptionist
Western Veterinary Clinic
06.2020 - 07.2021
Front Desk Agent
Comfort Suites Hotel
03.2019 - 08.2020
High School Diploma -
Penn High School