Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Ritz Carlton Hotel
2023.11 - 2024.09
Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Catering Assistant
SugarElla's Catering
2022.08 - 2023.11
Planned, organized and assisted with catering events of various sizes
Monitored inventory levels of supplies necessary for catering operations
Delivered orders to customers on time and in a professional manner
Resolved any customer complaints quickly and professionally while maintaining composure under pressure
Managed the preparation of food items for catered events, ensuring quality standards were met.
Recruiter
Workbox Staffing
2021.12 - 2022.08
Evaluated strengths and weaknesses of candidates through effective screening processes
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
Operated and maintained applicant tracking and candidate management systems
Developed recruiting strategies to identify qualified candidates and build network
Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations
Improved office efficiency by effectively managing internal communications and correspondence
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Receptionist
Western Veterinary Clinic
2020.06 - 2021.07
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
Triaged incoming patients to determine treatment needs and urgency of care
Answered owner animal health questions and advised on best care practices.
Front Desk Agent
Comfort Suites Hotel
2019.03 - 2020.08
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
Organized paperwork such as charts and reports for office and patient needs.
Education
High School Diploma -
Penn High School
Mishawaka, IN
01.2016
Skills
Customer Service
Guest Services
Problem-solving skills
Oral and written communications
Listening Skills
Microsoft Office
Sales expertise
Marketing
Attention to Detail
Timeline
Front Desk Agent
Ritz Carlton Hotel
2023.11 - 2024.09
Catering Assistant
SugarElla's Catering
2022.08 - 2023.11
Recruiter
Workbox Staffing
2021.12 - 2022.08
Receptionist
Western Veterinary Clinic
2020.06 - 2021.07
Front Desk Agent
Comfort Suites Hotel
2019.03 - 2020.08
High School Diploma -
Penn High School
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