April Austin
Church Hill,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Environmental Services Housekeeper
Department of Veterans Affairs
07.2024 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Documented and reported necessary facility and building repairs observed.
Housekeeper
Crothall Services Group
10.2022 - Current
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with maintenance team on damages to repair.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Waitress Trainer
Olde Town Pancake House
09.2021 - 12.2022
- Priced and ordered food products, kitchen equipment and food service supplies.
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Debit Collector
Advanced Call Center Technologies LLC
02.2016 - 02.2021
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Recorded information about status of collection efforts.
- Reviewed accounts to determine payment plan compliance.
- Advised customers of necessary actions and strategies for debt repayment.
- Verified accuracy of account information and updated records accordingly.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Processed incoming payments from customers according to established procedures.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Adult Caregiver
Crown Cypress Assisted Living
03.2015 - 01.2018
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Enhanced patient well-being by providing compassionate and attentive care.
- Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Maintained detailed records of patient progress, enabling accurate evaluation of care plan effectiveness.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
- Provided emotional support to patients and families during difficult times, fostering a sense of comfort and trust.
- Ensured a safe and comfortable setting by promptly addressing any concerns or hazards within the care environment.
- Collaborated with healthcare professionals to develop personalized care plans, leading to better patient outcomes.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
Private Caregiver
Amanda Presnell
08.2015 - 11.2016
- Reported concerns to nurse supervisor to promote optimal care.
- Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Administered prescribed medications according to physician instructions and monitored for adverse reactions.
- Helped clients get in and out of beds and wheelchairs.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Assisted clients with maintaining good personal hygiene.
- Instructed family members on how to provide bedside care.
- Assisted with meal planning to meet nutritional plans.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
Education
GED -
Kingsport Adult Education
06-2009
Skills
- Ergonomics and Safety Training
- Residential Cleaning
- Infection Control
- Restroom Detailing
- Safe Cleaning With Chemicals
- Focused and Detail-Oriented
- English Language Fluency
- Hardworking
- Housekeeping
- Teamwork
- Customer Service-Focused
- Complex Problem-Solving
- Physically Strong
- Exceptional Time Management
- Customer-Oriented
- Exceptional Communicator
- Excellent Oral and Written Communication
- Hospitality Background
- Team collaboration
- Cleaning and sanitation
Contact
Church Hill, TN 37642
Education and Training
Kingsport, TN
Timeline
Environmental Services Housekeeper
Department of Veterans Affairs
07.2024 - Current
Housekeeper
Crothall Services Group
10.2022 - Current
Waitress Trainer
Olde Town Pancake House
09.2021 - 12.2022
Debit Collector
Advanced Call Center Technologies LLC
02.2016 - 02.2021
Private Caregiver
Amanda Presnell
08.2015 - 11.2016
Adult Caregiver
Crown Cypress Assisted Living
03.2015 - 01.2018
GED -
Kingsport Adult Education
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