Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

April Austin

Church Hill,TN

Summary

Dynamic and dependable professional with extensive experience in customer relations and organization, notably at Wla Innovations. Proven ability to enhance efficiency and satisfaction through effective communication and multitasking. Skilled in appointment scheduling and data entry, consistently achieving high standards in service delivery while maintaining a compassionate approach to client care.

Overview

7
7
years of professional experience

Work History

Receptionist

Wla Innovations
07.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Environmental Services Housekeeper

Department of Veterans Affairs
08.2024 - 05.2025
  • Implemented personal protective equipment protocols to lower risks associated with hazardous substances.
  • Adhered to infection control procedures to safeguard patients, families, and healthcare personnel.
  • Disinfected patient examination areas, surgery suites, and shared spaces for optimal hygiene standards.
  • Managed workload strategically to ensure prompt completion of critical tasks.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Environmental Services Housekeeper

Crothall
05.2022 - 07.2024
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
  • Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.

Debit Collector

Advanced Call Center Technologies LLC
05.2021 - 04.2023
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Maintained consistently high success rate of collecting on overdue accounts.

Elderly Caregiver

Crown Cypress Assisted Living
01.2019 - 06.2021
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.

Education

No Degree - Radiology Tech

Northeast Community College
Blountville, TN

GED -

Kingsport Adult Education
Kingsport Tn
04.2009

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • File management
  • Schedule management
  • Multi-line telephone operation
  • Typing speed
  • Bookkeeping
  • Basic accounting
  • Information protection
  • Meeting preparation
  • Technical support
  • Supply management
  • Spreadsheet tracking
  • Business administration
  • Respectful and compassionate
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance
  • Basic housekeeping
  • Emotional support
  • Housekeeping
  • Strong ethics
  • Meal preparation
  • Housekeeping tasks
  • Relationship building
  • Flexible schedule
  • Verbal and written communication skills
  • First aid and safety
  • Dementia care

Timeline

Environmental Services Housekeeper

Department of Veterans Affairs
08.2024 - 05.2025

Receptionist

Wla Innovations
07.2022 - Current

Environmental Services Housekeeper

Crothall
05.2022 - 07.2024

Debit Collector

Advanced Call Center Technologies LLC
05.2021 - 04.2023

Elderly Caregiver

Crown Cypress Assisted Living
01.2019 - 06.2021

No Degree - Radiology Tech

Northeast Community College

GED -

Kingsport Adult Education

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