April Baker
Lansing,MI
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Veins Plus
Lansing, MI
10.2020 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Collected samples from patients for laboratory testing purposes.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Inspected equipment to ensure proper working order prior to use on patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Provided assistance to medical staff in performing minor surgical procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted back office patient processes to reduce office wait times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Supported administrative staff by processing payments.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Contacted medical facilities to schedule patients for admission.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Processed orders for medical supplies and lab equipment.
- Handled general office duties to support administrative staff during peak hours.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patient examinations.
- Administered medications under physician's supervision.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Assistant Manager
Family Dollar
Lansing, MI
10.2016 - 10.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Created and managed budgets for travel, training, and team-building activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Shift Manager
Quality Dairy
Lansing, MI
10.2013 - 10.2016
- Trained new employees on company policies, procedures, and job responsibilities.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Enforced safety standards throughout the store including proper use of equipment.
- Ensured compliance with food safety regulations and quality standards.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Resolved conflicts between employees or customers in a professional manner.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Organized special events such as holiday sales or promotional campaigns.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Documented receipts, employee hours and inventory movement.
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Reinforced rules to promote superior employee performance.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coached employees on interactions with customers to drive exceptional service.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified needs of customers promptly and efficiently.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Observed and monitored utilization of equipment.
Education
Medical Assistant
Ross Medical Education Center
Lansing, MI10-2020
Skills
- Patient Scheduling
- Medical Billing
- Procedure Assistance
- Inventory Management
- Payment Collection
- Patient-focused care
Timeline
Medical Assistant
Veins Plus
10.2020 - Current
Assistant Manager
Family Dollar
10.2016 - 10.2019
Shift Manager
Quality Dairy
10.2013 - 10.2016
Medical Assistant
Ross Medical Education Center