April Ballard
Portland,ME
Summary
Proven healthcare professional with a track record of enhancing patient satisfaction and streamlining operations at Sedgewood Commons. Skilled in vital signs monitoring and compassionate communication, adept at resolving conflicts and improving team performance. Demonstrates exceptional problem-solving abilities and a commitment to patient care, significantly contributing to business growth and service quality. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
25
25
years of professional experience
Work History
CNA-M
South Ridge Rehabilitation and Living Center
04.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Owner
In Caring Hands LLC
09.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Mdical Record Manager, Unit Clerk, Med Tech, CNA
Sedgewood Commons
10.1999 - 05.2020
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Portland Adult Education
Portland, MENo Degree - Radiology
Saint Joseph's College Of Maine
Standish, MESkills
Patient Care
Vital signs monitoring
Compassion and Empathy
Bathing Assistance
Medication Administration
End of life care
Feeding Assistance
Compassionate communication
Complex Problem-Solving
Reliable team player
Dementia and Alzheimer's knowledge
Calm Under Stress
Timeline
CNA-M
South Ridge Rehabilitation and Living Center
04.2023 - Current
Owner
In Caring Hands LLC
09.2019 - Current
Mdical Record Manager, Unit Clerk, Med Tech, CNA
Sedgewood Commons
10.1999 - 05.2020
GED -
Portland Adult Education
No Degree - Radiology
Saint Joseph's College Of Maine
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