Summary
Work History
Skills
Timeline
DeliveryDriver

April Barcelona

Aurora,CO

Summary

Dynamic and dependable professional with a proven track record at Blackjack Pizza, excelling in customer service and delivery efficiency. Skilled in route optimization and client relationship management, I consistently enhanced customer satisfaction while maintaining a positive attitude. Adaptable and organized, I thrive in fast-paced environments, ensuring timely and accurate service.

Work History

Delivery Driver

Blackjack Pizza
  • Navigated multiple delivery routes efficiently to ensure timely arrivals.
  • Loaded and unloaded packages safely while adhering to safety protocols.
  • Communicated effectively with customers regarding delivery status and inquiries.
  • Maintained vehicle cleanliness and performed routine maintenance checks.
  • Utilized GPS technology for optimal route planning and navigation.
  • Adapted quickly to changing schedules and delivery demands.
  • Resolved customer issues professionally, enhancing overall satisfaction experience.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.

Receptionist

H&r Block
  • Managed incoming calls and directed inquiries to appropriate departments.
  • Scheduled appointments for clients, ensuring optimal use of staff time.
  • Maintained organized filing system for client documents and records.
  • Assisted with front desk operations, providing exceptional customer service.
  • Developed knowledge of tax-related inquiries to support client needs effectively.
  • Processed payments and maintained accurate financial records for transactions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected Type payments, processed transactions and updated relevant records.

Cashier

Walmart

Quality Control Inspector

My Twin
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Increased sales of promotional items by informing customers about current offers.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Dependable and reliable
  • Punctual and reliable
  • Quality assurance
  • Delivery recordkeeping
  • Client relationship management
  • Order verification
  • Payment collection
  • Product promotion
  • Multitasking and organization
  • Clear communication
  • Adaptability and flexibility
  • Customer interaction
  • Courteous and polite demeanor
  • Cash transaction handling

Timeline

Delivery Driver

Blackjack Pizza

Receptionist

H&r Block

Cashier

Walmart

Quality Control Inspector

My Twin

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April Barcelona