With a proven track record at the Progress Center, I excel in delivering compassionate client care and adept crisis management. My expertise spans across healthcare, including direct client care and medication administration, underscored by strong adaptability and effective communication skills. Achievements include significantly improving patient well-being and independence through tailored care plans and support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Progress Center
05.2015 - Current
Maintained clean, safe, and well-organized patient environment.
Assisted disabled clients to support independence and well-being.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Monitored progress and documented patient health status changes to keep care team updated.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Developed and implemented individualized care plans to meet individual needs of each client.
Transported clients to medical and dental appointments to provide support.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Completed regular check-ins and progress report for each client.
Entrusted to handle confidential and sensitive situations in professional matter.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Guided patients to restroom to support bladder and bowel relief requirements.
Liaised with key accounts to deliver targeted administrative household support.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Identified needs and coordinated plans for travel and out-of-town functions.
Handled incoming mail, bills and invoices and completed appropriate actions.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Certified Nursing Assistant
Stevens Memorial Hospital/Maine Health
10.2016 - 03.2020
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Upheld infection control and prevention policies across different patient-facing areas.
Prevented cross-contamination by cleaning and sterilizing equipment.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Certified Nursing Assistant/Home Health Hospice Aide
Androscoggin Home Health and Hospice
09.2008 - 09.2018
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Cared for individuals in their homes and delivered high-quality support to meet needs.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Upheld infection control and prevention policies across different patient-facing areas.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Transported clients for medical and personal outings.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Communicated regularly with clients' families to provide updates on health and wellbeing.
Education
High School Diploma -
Morse High School
Bath, ME
06-1991
Skills
Client documentation
ADL support
Transportation
Crisis management
Medication administration
Time management
Healthcare
Community activities
Social skills development
HIPAA compliance
Care plan management
Patient assessments
Hygiene assistance
First aid and CPR
Verbal and written communication
Medical records management
Client advocacy
Client transportation
Compassionate client care
Safety monitoring
Charting and documentation
Disability awareness
Community integration support
Adaptability and flexibility
Behavioral management
Infection control procedures
Nutrition
Team collaboration
De-escalation techniques
Direct patient care
Daily living support
Adaptive equipment use
Certification
Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Food Safety Manager Certification – ServSafe or National Restaurant Association.
Home Health Aide
MANDT restraint training
Certified Nursing Assistant
Direct Support Professional Certified
Timeline
Certified Nursing Assistant
Stevens Memorial Hospital/Maine Health
10.2016 - 03.2020
Direct Support Professional
Progress Center
05.2015 - Current
Certified Nursing Assistant/Home Health Hospice Aide
Androscoggin Home Health and Hospice
09.2008 - 09.2018
High School Diploma -
Morse High School
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