April Barnes
Eugene,OR
Summary
Versatile professional with substantial experience in customer service and administrative roles. Recognized for exceptional multitasking and prioritization skills, ensuring high-quality service delivery in dynamic environments. Strong communicator adept at fostering positive relationships with clients and team members while efficiently managing administrative tasks.
Overview
24
24
years of professional experience
Work History
Customer Service Associate
Cabela's
01.2024 - 01.2026
- Resolved customer complaints using effective communication and problem-solving skills, fostering positive customer relationships.
- Greeted customers warmly upon entry, identified needs, and guided product selection to improve satisfaction.
- Provided thorough product information to address inquiries effectively.
- Maintained up-to-date knowledge of product features and promotions to enhance customer shopping experiences and drive sales.
- Processed transactions accurately using point-of-sale systems during peak hours.
- Handled returns and exchanges according to company policies, promoting customer satisfaction.
- Facilitated online purchases, ensuring correct item selection and timely shipping.
- Collaborated with team members to optimize store operations and efficiency.
Customer Service Associate
Fred Meyer
01.2023 - 01.2024
- Facilitated returns, exchanges, and refunds for customers. Guided customers in locating products and answered their inquiries with detailed information.
- Resolved customer complaints through effective communication and problem-solving.
- Resolved customer inquiries in a timely manner.
- Initiated customer interactions to create a friendly shopping atmosphere. and assisted in locating products, providing detailed information to resolve inquiries. Delivered friendly and attentive service, guiding customers through the POS system and expressing gratitude for their patronage.
- Provided exceptional service to enhance customer shopping experiences.
- Maintained knowledge of product features and promotions to inform customers.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient store operations.
- Handled returns and exchanges following company policies and procedures.
Office Assistant
Absolute Automotive
Eugene, Oregon
01.2002 - 01.2023
- In this role, I managed appointment scheduling and created maintenance plans for clients, prioritizing repairs based on urgency and safety. I handled phone calls, documented required services, and notified insurance companies of customer claims. I also sent appointment reminders and service notifications through various channels. Additionally, I balanced the cash register and ensured daily invoice accuracy.
- Implemented office procedures to streamline workflow and enhance communication.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Answered phone calls and directed them to appropriate personnel.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Assisted with preparing and editing company correspondence and presentations.
- Organized and scheduled meetings and appointments for management.
- Managed daily office operations and maintained organized filing systems.
- Assisted customers with inquiries and provided information on services offered.
- Handled incoming calls, directing them to appropriate departments efficiently.
- Supported team members by preparing necessary documents and reports.
- Processed invoices and maintained accurate records of transactions.
- Managed inventory of office supplies, ensuring timely availability for daily operations.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Provided customer service by addressing inquiries and resolving issues effectively.
- Monitored office expenses and submitted purchase requests.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Supported bookkeeping tasks such as invoicing and expense tracking.
Customer Service Representative
Home Depot
Eugene, Oregon
05.2012 - 07.2015
- Assisted customers with inquiries, service requests, and product recommendations based on needs.
- Assisted customers with inquiries, service requests, and tailored product recommendations to meet specific needs.
- Resolved complex issues by coordinating with various departments to meet customer needs.
- Collaborated with team members to develop strategies that improved overall customer experience.
- Developed strong customer relationships, promoting repeat business and loyalty.
- Resolved complex issues by coordinating with departments, ensuring customer needs were met effectively.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Performed administrative tasks including filing, database updates, and report generation efficiently.
Medical Assistant
Skaggs Medical Center
01.2010 - 01.2012
- Coordinated prior authorizations for referrals and procedures, administered immunizations, and collected blood samples.
- Assisted in patient intake and updated medical records efficiently.
- Supported physicians during examinations and medical procedures effectively.
- Administered vaccines and performed basic laboratory tests accurately.
- Educated patients on medication usage and treatment plans clearly.
- Maintained inventory of medical supplies and facilitated reordering when necessary.
- Collaborated with healthcare team to optimize patient care processes consistently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Filed insurance claim forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.In this role, I confidently welcomed patients into the examination room and meticulously recorded their weight, vital signs, medical history, and chief complaints. I developed effective treatment plans, coordinated prior authorizations for referrals and procedures, administered immunizations, and collected blood samples with precision.
- I efficiently assisted with patient intake and updated medical records to ensure accuracy.
- I provided robust support to physicians during examinations and medical procedures.
- I skillfully administered vaccines and performed basic laboratory tests with a high degree of accuracy.
- I effectively educated patients about medication usage and treatment plans, ensuring their understanding.
- I proactively maintained an inventory of medical supplies and managed reordering to avoid shortages.
- I collaborated seamlessly with the healthcare team to enhance patient care processes.
- I ensured examination rooms were clean, well-stocked, and ready for incoming patients.
- I assisted physicians with patient care by taking vital signs, recording patient histories, and preparing patients for examinations.
- I strictly adhered to HIPAA regulations to safeguard confidential patient information.
- I managed phone calls, scheduled appointments, and efficiently handled patient flow while greeting visitors with professionalism.
- I provided clear and informative guidance to patients regarding their medications, procedures, and physicians' instructions.
- I ensured all instruments used during examinations were thoroughly cleaned according to established protocols.
- I accurately registered new patients into the practice management software program, entering demographic information without error.
- I proactively contacted pharmacies to submit and refill patients' prescriptions.
- I meticulously filed insurance claim forms, adhering to all applicable regulations.
- I effectively managed phone inquiries, scheduled appointments, welcomed patients, and ordered supplies as needed.
Patient Care Technician
Fresenius Medical Group
01.2004 - 01.2009
- In this role, I am responsible for connecting patients to kidney dialysis machines and closely monitoring their treatment sessions. I actively communicate any concerns or complications to the charge nurse, assess patients' fluid intake, and make necessary adjustments to their treatment as needed.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Communicated effectively with patients and family members regarding care plans.
- Assisted nursing staff with patient care and daily activities.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Supported patients with mobility and personal hygiene needs.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Conducted safety rounds regularly to ensure a safe environment for patients.
- Observed changes in patients' conditions and reported any abnormalities to the RN on duty.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.In this role, I play a crucial part in ensuring patient safety and comfort while connecting them to kidney dialysis machines and closely monitoring their treatment sessions. I proactively communicate any concerns or complications to the charge nurse, thoroughly assess patients' fluid intake, and make necessary adjustments to optimize their care. - Collaborated effectively with nursing staff to enhance patient care and assist with daily activities. - Vigilantly monitored patient vital signs and promptly reported any changes to the healthcare team. - Ensured cleanliness and organization in patient care areas, creating a welcoming and safe environment. - Prepared and sanitized medical equipment meticulously, ensuring readiness for treatments. - Supported patients with mobility and personal hygiene needs, fostering their dignity and comfort. - Maintained accurate documentation of patient information in electronic health records for seamless communication. - Engaged effectively with patients and family members, clearly explaining care plans and addressing concerns. - Skillfully obtained and reported patient vital signs to nursing staff and physicians, assisting in timely interventions. - Delivered compassionate direct patient care while supporting healthcare team members in their tasks. - Assisted patients with examination preparation and monitored vital signs. - Conducted regular safety rounds, guaranteeing a secure environment for every patient. - Keenly observed changes in patients' conditions and immediately reported abnormalities to the registered nurse on duty. - Facilitated patient transfers between bed, wheelchair, or stretcher efficiently as needed. - Quickly reported any observed changes in behavior or physical condition to nursing staff, promoting prompt action.
Education
Associate of Applied Science - Business Administration
DeVry University
Addison, IL01-2026
Associate's degree - Medical Assistant
Pioneer Pacific College
Springfield, OR01-2004
Skills
- Customer service orientation
- Customer complaint resolution
- Complaint handling
- Complaint escalation
- Problem resolution
- Communication skills
- Verbal and written communication
- Written communication
- Team collaboration
- Cross-functional team collaboration
- Teamwork
- Guest services
- Inbound and outbound calling
- Call center experience
- Call center operations
- Sales closing
- Sales expertise
- Product knowledge
- Merchandising strategies
- Merchandise upselling
- Point of sale systems
- POS system operation
- Refunds and exchanges
- Refunds processing
- Time management
- Conflict mediation
- Complex Problem-solving
- Problem-solving abilities
- Tactful and diplomatic
- Negotiation
- Customer relations
- Customer support
- Customer needs assessments
- Client interaction
- Information gathering
- Account management
- Account updates
- Staff management
- Customer relationship management (CRM)
- Digital file management
- Document and records management
- Filing systems knowledge
- Data entry
- Excel spreadsheets
- Computer skills
- Office equipment proficiency
- Office administration
- Administrative assistance
- Administrative support
- Performance improvement
- Organizing and categorizing
- Scheduling appointments
- Appointment scheduling
- Calendar management
- Scheduling meetings
- Travel administration
- Travel coordination
- Mail distribution
- Customer service
- Employee management
- Human resources management (HRM)
- Remote office availability
- Business administration
- Safety regulations
- Regulatory compliance
- Inventory control
- Stock replenishment
- Materials transport
- Delivery scheduling65
- Bank deposit reconciliation
- Quickbooks
- Opening and closing procedures
- Self-starter
- Resourceful
- Dedicated team player
- Team bonding
- Copywriting and editing
- Proofreading documents
- 55 wpm typing speed
- Microsoft office
- Trained in Salesforce
- Data analysis
- Issue resolution
- Patient care
- Customer record management
- Medical terminology
- Medical records management
- Clerical support
- Patient care
- Client assessment
- Performance improvement
- Information gathering
- Time management
- Calendar management
- Issue resolution
- Mail distribution
- Organizing and categorizing
- Resourceful
- Payment processing
- Self-starter
- Opening and closing procedures
Achievements
Recipient of the Dean's List Award from 2023 to 2026, proudly joining the Delta Mu Delta International Business Honor Society in 2025, and embracing my journey with the National Society of Leadership and Success Honor Society in 2025.
Timeline
Customer Service Associate
Cabela's
01.2024 - 01.2026
Customer Service Associate
Fred Meyer
01.2023 - 01.2024
Customer Service Representative
Home Depot
05.2012 - 07.2015
Medical Assistant
Skaggs Medical Center
01.2010 - 01.2012
Patient Care Technician
Fresenius Medical Group
01.2004 - 01.2009
Office Assistant
Absolute Automotive
01.2002 - 01.2023
Associate of Applied Science - Business Administration
DeVry University
Associate's degree - Medical Assistant
Pioneer Pacific College