April Barnett
Mesa,AZ
Summary
Professional and friendly Bartender with exceptional customer service and teamwork skills. Passionate about serving customers well while exceeding customer expectations. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of guests while still developing close relationships with guests, ensuring each and every guest feels valued.
Overview
16
16
years of professional experience
Work History
Bartender
Instawork
04.2023 - Current
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
Realtor
Mesa Realty Inc
10.2017 - 03.2023
- Advised and informed prospective clients on current market activities and conditions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Wrote contracts to outline sales and purchases of properties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Collected and maintained careful records of rental payments and payment dates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Manager
Zinburger Wine & Burger Bar
01.2016 - 10.2016
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Bartender
Zinburger Wine & Burger Bar
10.2014 - 01.2016
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Co-Manager
The Beach House Tanning Salon
02.2013 - 11.2013
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Server and Bartender
Churchill's Restaurant and Bar Rockville Centre
06.2012 - 01.2013
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
The Whale's Tale Bar
06.2012 - 11.2012
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Served high customer volumes during special events, nights, and weekends.
Sales Associate/Key Hourly
Vans
06.2007 - 06.2012
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Psychology
Northern Arizona University
Flagstaff, AZReal Estate License -
Arizona School of Real Estate And Business
Scottsdale, AZ2017
High School Diploma -
Mesa High School
Mesa, AZ05.2009
Skills
- High-Volume Environments
- Custom Drink Preparation
- Providing Exceptional Customer Service
- Anticipating Guest Needs
Timeline
Bartender
Instawork
04.2023 - Current
Realtor
Mesa Realty Inc
10.2017 - 03.2023
Manager
Zinburger Wine & Burger Bar
01.2016 - 10.2016
Bartender
Zinburger Wine & Burger Bar
10.2014 - 01.2016
Co-Manager
The Beach House Tanning Salon
02.2013 - 11.2013
Server and Bartender
Churchill's Restaurant and Bar Rockville Centre
06.2012 - 01.2013
Bartender
The Whale's Tale Bar
06.2012 - 11.2012
Sales Associate/Key Hourly
Vans
06.2007 - 06.2012
Psychology
Northern Arizona University
Real Estate License -
Arizona School of Real Estate And Business
High School Diploma -
Mesa High School