Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Becerra

San Antonio,TX

Summary

Results-driven Quality Specialist known for high productivity and efficient task completion. Specialize in process improvement, compliance monitoring, and data analysis to enhance product quality. Excel in communication, teamwork, and problem-solving to achieve consistent improvements in quality standards and operational efficiency.

Overview

9
9
years of professional experience

Work History

Quality Specialist IV Coordinator

Chase
San Antonio, TX
08.2019 - Current
  • Created comprehensive reports summarizing findings from audits, including recommendations for improvement.
  • Ensured that internal control systems were adequate and effective in preventing errors or fraud.
  • Analyzed complex data sets to identify areas of potential improvement within processes.
  • Reviewed policies, procedures, and controls related to financial reporting activities.
  • Provided assistance with special projects as needed in order to meet organizational objectives.
  • Maintained accurate records of all processes audited, including results, findings, and follow up activities.
  • Performed detailed root cause analysis on non-compliant processes.
  • Collaborated with various departments to develop procedures that support compliance with applicable regulations.
  • Assessed process performance against established metrics, goals, and objectives.
  • Reviewed and evaluated process audit documentation to ensure accuracy and compliance with standards.

UAT Test Analyst

Chase
San Antonio, Texas
08.2018 - Current
  • Analyzed user requirements and developed test plans, cases and scripts for UAT testing.
  • Documented all phases of the User Acceptance Testing process including test planning, execution, reporting and closure activities.
  • Tested data integrity by comparing actual results with expected outcomes from different sources like databases, files.
  • Identified areas of improvement in the software application under test through root cause analysis of failed tests.

IRU SR Specialist 1

Chase
San Antonio, Texas
08.2017 - Current
  • Resolved collection issues with customers through dispute resolution techniques.
  • Followed up with customers regarding past due balances via phone calls or emails.
  • Participated in special projects as assigned by management.
  • Reviewed aging reports to identify delinquent customers requiring follow up contact.
  • Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.

Development Center Coach

Chase
San Antonio, TX
08.2016 - Current
  • Documented internal processes and support procedures and compiled information into manuals for use in new hire training.
  • Provided training sessions to new hires on departmental policies and procedures as well as customer service standards.
  • Led onboarding activities for new hires, including orientation sessions and training programs.

Education

Bachelor of Science - Computer Science

Oregon State University
Corvallis, OR

Skills

  • Proficient in Microsoft Office
  • Data validation and facilitation for customers
  • Versed in all collections platforms, databases, and processes
  • Experience with SQL
  • Facilitated team meetings
  • Peer mentoring
  • Cross-functional collaboration
  • swift and versatile learner
  • engaging and witty

Timeline

Quality Specialist IV Coordinator

Chase
08.2019 - Current

UAT Test Analyst

Chase
08.2018 - Current

IRU SR Specialist 1

Chase
08.2017 - Current

Development Center Coach

Chase
08.2016 - Current

Bachelor of Science - Computer Science

Oregon State University

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