April Bellamy
Charlotte,NC
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Project Manager Service Delivery
Segra
08.2021 - Current
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Communicate project progress for large/elite profile customers to key stakeholders as required.
- Lead a PM Team of up to seven Project Managers to effectively handle the life cycle of over 600 project orders.
- Manage the day-to-day operations of direct reports to keep them on track and identify areas of improvement.
- Daily utilization and analysis of revenue reports and dashboards in efforts to achieve a minimum of $75K MRC.
- Partner with internal boundary partners to ensure order quality, movement and timely completion for customer satisfaction and to meet organizational goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Senior Project Manager
Charter (formerly Time Warner Cable)
07.2013 - 08.2021
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Partnered with project team members to identify and quickly address problems.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Worked with boundary partners to ensure on time fiber delivery to meet store opening dates.
- Utilized Salesforce to update information, pull various reports to maintain data integrity and review status of orders.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Initiated and closed NTP process with Cell Tower owners.
- Consistent communication with the Retail Store team to identify potential risks and due date improvements.
- Project managed nationwide Cell Tower Back Haul Upgrade project for 1400 + towers.
Project Coordinator III / Provisioning Department
Windstream Communications, Inc.
07.2011 - 07.2013
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept corporate and client information confidential, adhering to data safety measures.
- Served as 4th level escalation point for department
- Analyzed various reports to increase productivity and efficiency within the department
- Assisted co-workers on obtaining updates on new install carrier orders and escalating as required
- Created and maintained strong vendor relationships with various carriers on new install/upgrade orders
Manager, Network Operations Center
Paetec Communications
12.2001 - 11.2010
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
- Managed aspects of network operations center (NOC) operations.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Analyzed statistical data and made/or suggested corrective actions that aided in improving the overall NOC department quality of service to our customers
- Created and updated over 150 monthly NOC Technician individual scorecards to assist NOC Managers
- Responsible for interviewing and hiring of new personnel for the fast-growing NOC
- Devised scripts and automation tools to improve system efficiency.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Researched and recommended new technologies and strategies for improving system performance.
- Developed and documented network policies, procedures and standards.
- Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
- Utilized Verint Witness monitoring application for verification, investigation, coaching opportunities for NOC Call Center
- Planned and implemented upgrades to system hardware and software.
- Analyzed network traffic and performance metrics to optimize system performance.
- Led server infrastructure development, quality assurance, staging and production systems.
Network Operations Supervisor
Peak 10
10.2000 - 11.2001
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Introduced management tools to create and manage virtual server computing environment.
- Recommended development of plans for systems development and operations.
- Supervised 1st, 2nd and 3rd shift NOC Technicians
- Monitoring and troubleshooting internal and customer alarms for two Gateway Operations Centers (MicroMuse NetCool and Lucent VitalNet)
Education
Bachelor of Arts - Business Information Systems
Ashford University (Online)
Clinton, IowaAssociate of Arts - General Business
San Jose City College
San Jose, CAMaster of Arts - Organizational Management
Ashford University (Online)
Clinton, Iowa2013
Skills
- Project Management
- Project Planning
- Compliance Monitoring
- Contract Management
- Project tracking
- Strategic Planning
- Procedure Development
- Data Analysis
- Root Cause Analysis
- Contract Development
Certification
Microsoft Excel 07, Level 1 – 3 Microsoft Access – Basic Lucent Technologies 5ESS Switch Maintenance/System Fundamentals Lucent Technologies NOC 1 Monitoring System SMS/800 Database Training
Timeline
Project Manager Service Delivery
Segra
08.2021 - Current
Senior Project Manager
Charter (formerly Time Warner Cable)
07.2013 - 08.2021
Project Coordinator III / Provisioning Department
Windstream Communications, Inc.
07.2011 - 07.2013
Manager, Network Operations Center
Paetec Communications
12.2001 - 11.2010
Network Operations Supervisor
Peak 10
10.2000 - 11.2001
Bachelor of Arts - Business Information Systems
Ashford University (Online)
Associate of Arts - General Business
San Jose City College
Master of Arts - Organizational Management
Ashford University (Online)
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