April Benjamin
Orlando
Summary
Boasting 15+ years of expertise in customer service, fraud prevention, risk management, investments, banking, supervisor escalations, legal documentation and administrative processes. I offer a wealth of experience. Throughout my career, I have consistently showcased professionalism in problem resolution, account processing, training, and customer service. Currently seeking a role to utilize my extensive knowledge, talents, exceptional planning, and organizational skills, as well as leadership abilities to drive a company's future growth and profitability.
Overview
13
13
years of professional experience
Work History
Deputy Clerk
Orange County Clerk of the Courts
02.2025 - Current
- Perform various clerical duties, to include post, fax, file, date, notarize and time stamp all documents.
- Perform cashier work, to include receipt and account for cash, checks, money orders and other forms of payments; collection of fines and court ordered fees; collection of civil suits deposits.
- Accepts or reject bonds based on specific criteria;
- Review and verify all work processes to ensure accuracy and completion of task performed.
Account Processor
Charles Schwab
03.2023 - 10.2024
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Increased accuracy in financial data entry, maintaining detailed records of transactions.
- Processed invoices, payments, and adjustments to maintain accuracy in financial reporting.
- Exceeded performance metrics by consistently meeting or surpassing departmental goals for account processing efficiency and accuracy.
Client Support Specialist
Charles Schwab
02.2020 - 03.2023
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
- Cross-trained and provided backup support for organizational leadership.
Client Support Team Lead
Fiserv Inc.
02.2015 - 02.2020
- Enhanced team morale through effective motivational approaches.
- Analyzed performance metrics, identifying areas for improvement and implementing strategic changes.
- Mentored junior team members, fostering professional growth and development.
- Managed escalated issues with empathy and professionalism, resulting in higher customer retention rates.
Bank Operations Coach
SunTrust Bank
05.2013 - 02.2015
- Enhanced team morale through effective motivational approaches.
- Analyzed performance metrics, identifying areas for improvement and implementing strategic changes.
- Mentored junior team members, fostering professional growth and development.
- Managed escalated issues with empathy and professionalism, resulting in higher customer retention rates.
Education
High School Diploma -
Edgewater High School
Orlando, FLBachelor of Arts - Sociology
University of Central Florida
Orlando, FLSkills
- Customer service
- Attention to detail
- Data entry
- Microsoft Office Applications
- Risk management
- Performance/Case Management
- Financial Marketing/ Analytics
- Mentorship and training
Timeline
Deputy Clerk
Orange County Clerk of the Courts
02.2025 - Current
Account Processor
Charles Schwab
03.2023 - 10.2024
Client Support Specialist
Charles Schwab
02.2020 - 03.2023
Client Support Team Lead
Fiserv Inc.
02.2015 - 02.2020
Bank Operations Coach
SunTrust Bank
05.2013 - 02.2015
High School Diploma -
Edgewater High School
Bachelor of Arts - Sociology
University of Central Florida