April Benson
Seattle,WA
Summary
Dynamic On-Site Manager with a proven track record at StorQuest Self Storage, excelling in operational efficiency and customer relations. Expert in facility maintenance and team leadership, I enhanced customer satisfaction through effective problem resolution and strategic pricing adjustments, driving revenue growth while fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
On-Site Manager
StorQuest Self Storage
11.2019 - Current
- Managed daily operations of self-storage facility, ensuring high standards of customer service and facility maintenance.
- Oversaw staff training and development, enhancing team performance and operational efficiency.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Regularly updated facility pricing structures based on market trends and competitive analysis findings.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
On-Site Manager
Storage Direct
01.2017 - 10.2019
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Managed daily operations of self-storage facility, ensuring high standards of customer service and facility maintenance.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Relief Manager
ABC Mini Storage
04.2016 - 05.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
Education
Associate of Applied Science - Marketing & Retail Management
Shoreline Community College
Seattle, WA06-1997
Skills
- Positive attitude
- Teamwork
- Customer service
- Computer skills
- Organizational skills
- Team leadership
- Effective communication
- Verbal and written communication
- Decision-making
- Professional and courteous
- MS office
Timeline
On-Site Manager
StorQuest Self Storage
11.2019 - Current
On-Site Manager
Storage Direct
01.2017 - 10.2019
Relief Manager
ABC Mini Storage
04.2016 - 05.2017
Associate of Applied Science - Marketing & Retail Management
Shoreline Community College
Similar Profiles
Jennifer Horton-GrahamJennifer Horton-Graham
Store Manager at StorQuest Self StorageStore Manager at StorQuest Self Storage
Randi HildebrandtRandi Hildebrandt
Assistant Manager at StorQuest Self StorageAssistant Manager at StorQuest Self Storage
Jalani SosaJalani Sosa
Property Manager at Storquest Self StorageProperty Manager at Storquest Self Storage
Violette MitchellViolette Mitchell
Baker/Server at CinnaholicBaker/Server at Cinnaholic
Cheyenne RoseCheyenne Rose
Patient Access Representative at Kaiser PermanentePatient Access Representative at Kaiser Permanente