April Berry
Summary
Accomplished manager with exceptional leadership and project management skills. Competent in team, budget and schedule oversight. A positive attitude and excels in fast-paced environments. Superb communication and interpersonal skills. Highly motivated and ambitious to achieve high goals.
Overview
25
25
years of professional experience
Work History
Operations Manager
CR & Associates
04.2021 - 12.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Project Manager
Brite Home Improvements
01.2019 - 03.2021
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to completion.
- Maintained open communication by presenting regular updates on project status to customers.
Operations Manager
Daniel Construction Group,LLC
05.2014 - 12.2018
- Achieved company growth by implementing strategic plans and streamlining operations.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Fostered strong relationships with industry partners to expand business opportunities.
- Managed financial, operational and human resources to optimize business performance.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Established team priorities, maintained schedules and monitored performance.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
Inside Sales Business Account Manager
WOW Business
11.2012 - 05.2014
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Acted as inside sales representative through cold calling and pursuing qualified leads.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
Insurance Agent
Bankers Life & Casualty Insurance
11.2005 - 11.2012
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Utilized CRM software to manage client relationships.
Realtor
RE/MAX Augusta
03.1999 - 08.2005
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Negotiated, facilitated, and managed real estate transactions.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Maintained organized client records by diligently updating CRM systems and filing physical documents securely.
- Elevated brand visibility through strategic social media campaigns and targeted advertising efforts, broadening potential clientele reach.
Education
Business Management
Augusta State University
Augusta, GASkills
- Business Development
- Production
- P&L Management
- Customer Retention
- Supply Chain Management
- Project Management
- Superb Time Management Skills
- Client Relations
- Lead Generation
- Sales Team Training
- Account Management
Timeline
Operations Manager
CR & Associates
04.2021 - 12.2023
Project Manager
Brite Home Improvements
01.2019 - 03.2021
Operations Manager
Daniel Construction Group,LLC
05.2014 - 12.2018
Inside Sales Business Account Manager
WOW Business
11.2012 - 05.2014
Insurance Agent
Bankers Life & Casualty Insurance
11.2005 - 11.2012
Realtor
RE/MAX Augusta
03.1999 - 08.2005
Business Management
Augusta State University