April Betances
Server
Saugerties,NY
Summary
Proven Server with a track record of enhancing customer satisfaction at Rip Van Winkle Brewing Company through exceptional hospitality service expertise and safe food handling. A reliable team player known for increasing sales with upselling techniques and fostering repeat business by building warm relationships. Demonstrates a strong work ethic and multitasking abilities, significantly improving guest experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Rip Van Winkle Brewing Company
08.2017 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
P.F. Changs
08.2014 - 08.2017
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Jessie's Fireshack and Pizzeria
08.2012 - 08.2014
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
GED -
The University of The State of New York
05.2001 -
Skills
Strong Work Ethic
Safe Food Handling
Guest Engagement
Hospitality service expertise
Warm and Friendly
Reliability
Team Player
Certification
Tips Certified
Timeline
Server
Rip Van Winkle Brewing Company
08.2017 - Current
Server
P.F. Changs
08.2014 - 08.2017
Server
Jessie's Fireshack and Pizzeria
08.2012 - 08.2014
GED -
The University of The State of New York
05.2001 -
Tips Certified
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