April Biqiku

• Adept at enhancing performance and driving sales, my tenure at Giovanni's House of Pizza showcased my ability to lead with strategic promotional planning and a keen focus on customer engagement.
• Proficient in sales techniques and POS systems operation, I excel in financial strategic planning and resolving customer grievances, ensuring a 20% increase in customer satisfaction.
• Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently.
• Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas. Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions.
• Consistently delivers exemplary customer service. Remains calm and composed in busy work settings. Reliable Barista quickly masters new concepts and skills.
• Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

• Criminal Justice Degree
• Drug and Alcohol Awareness

• Art, such as drawing, painting.

Letter of recommendation

Ann Koshivas, Esq. Ext. 5418 akoshiva@northshore.edu

Scholarship Committee
North Shore Community College One Ferncroft Road
Danvers, MA 01923

Dear Sir/Madam:
Re: Letter of Recommendation for April Phaneuf

February 22, 2017

I am pleased to be writing this letter of recommendation for April Phaneuf. I have known April in my capacity as her professor for over a year.

During this time, April has compiled an impressive academic record. April has certainly approached each course with a desire to learn and a willingness to go that extra mile. She readily applies the concepts and theories she has learned in class. In addition, April never hesitates to participate in class discussions.

April is certainly one of the best students I have had the pleasure of teaching in the Criminal Justice Program. Her work is always of superior quality. Her thoughtful preparation for class and the quality of her assignments attest to her determination to excel at whatever she undertakes. In every class I have taught her, Constitutional Interpretations 1, Constitutional Interpretations 2, and Criminal Law, she has impressed me with her analytical ability. When I first had April as a student in the Fall 2015 semester, she was going through a very difficult time because her mother was dying of cancer. Despite this, April managed to have near perfect attendance and on the rare occasion she needed to miss class, she made sure the work was done beforehand.

In addition to her course load, April works many hours outside of school. Despite all the demands on April’s time, she is always prepared, organized and smiling.

I give April my strongest recommendation and would be happy to answer any questions regarding April. You can contact me at the number and email address above.

To whom it may concern,

Steven Lentini 232 Andover Street Peabody, MA 01960

It gives me great pleasure to recommend, April Phaneuf, to your company.

I worked with April for a total of a year and a half at Sprint, where she held a position as a Lead Retail Consultant.

Working with April was an enjoyable time, as she always came to work with a smile on her face and was ready to attack the day with such a positive attitude. She has a great work ethic, which showed day in and day out, as she tackled the sales and operational aspects of the business. April is dependable, honest, and shows everyone the respect they deserve. While seeing all of this, I will guarantee, she will be a great asset for whichever company she works.

April’s ability to adapt and transition to the everyday changes of the telecommunications industry, was a must, and she accomplished this with ease. This allowed her to, on a monthly basis, become the #1 overall employee in the store. Possessing these attributes will enable her to fit into any company, in which she is hired.

When it comes to working as a team, April’s interactions with fellow employees were positive and uplifting. She was able to inspire her coworkers to always give their best, no matter how difficult the challenge may be. They worked together to bring the store to the highest of levels when it came to sales, operations, and customer satisfaction. As she always said, “There is no, “I,” in team!”

Without a doubt in my mind, I can truly say that April Phaneuf, can positively impact your company in more ways than one. Having her on your team, will not only improve your

Sincerely, Ann Koshivas, Esq.Professor and Chair, Criminal Justice Program

Letter of recommendation

Ann Koshivas, Esq. Ext. 5418 akoshiva@northshore.edu

Scholarship Committee
North Shore Community College One Ferncroft Road
Danvers, MA 01923

Dear Sir/Madam:
Re: Letter of Recommendation for April Phaneuf

February 22, 2017

I am pleased to be writing this letter of recommendation for April Phaneuf. I have known April in my capacity as her professor for over a year.

During this time, April has compiled an impressive academic record. April has certainly approached each course with a desire to learn and a willingness to go that extra mile. She readily applies the concepts and theories she has learned in class. In addition, April never hesitates to participate in class discussions.

April is certainly one of the best students I have had the pleasure of teaching in the Criminal Justice Program. Her work is always of superior quality. Her thoughtful preparation for class and the quality of her assignments attest to her determination to excel at whatever she undertakes. In every class I have taught her, Constitutional Interpretations 1, Constitutional Interpretations 2, and Criminal Law, she has impressed me with her analytical ability. When I first had April as a student in the Fall 2015 semester, she was going through a very difficult time because her mother was dying of cancer. Despite this, April managed to have near perfect attendance and on the rare occasion she needed to miss class, she made sure the work was done beforehand.

In addition to her course load, April works many hours outside of school. Despite all the demands on April’s time, she is always prepared, organized and smiling.I give April my strongest recommendation and would be happy to answer any questions regarding April. You can contact me at the number and email address above.

To whom it may concern,

Steven Lentini 232 Andover Street Peabody, MA 01960

It gives me great pleasure to recommend, April Phaneuf, to your company.

I worked with April for a total of a year and a half at Sprint, where she held a position as a Lead Retail Consultant.

Working with April was an enjoyable time, as she always came to work with a smile on her face and was ready to attack the day with such a positive attitude. She has a great work ethic, which showed day in and day out, as she tackled the sales and operational aspects of the business. April is dependable, honest, and shows everyone the respect they deserve. While seeing all of this, I will guarantee, she will be a great asset for whichever company she works.

April’s ability to adapt and transition to the everyday changes of the telecommunications industry, was a must, and she accomplished this with ease. This allowed her to, on a monthly basis, become the #1 overall employee in the store. Possessing these attributes will enable her to fit into any company, in which she is hired.

When it comes to working as a team, April’s interactions with fellow employees were positive and uplifting. She was able to inspire her coworkers to always give their best, no matter how difficult the challenge may be. They worked together to bring the store to the highest of levels when it came to sales, operations, and customer satisfaction. As she always said, “There is no, “I,” in team!”

Without a doubt in my mind, I can truly say that April Phaneuf, can positively impact your company in more ways than one. Having her on your team, will not only improve your

Sincerely, Ann Koshivas, Esq.Professor and Chair, Criminal Justice Program

Steven Lentini 232 Andover Street Peabody, MA 01960

It gives me great pleasure to recommend, April Phaneuf, to your company.

I worked with April for a total of a year and a half at Sprint, where she held a position as a Lead Retail Consultant.

Working with April was an enjoyable time, as she always came to work with a smile on her face and was ready to attack the day with such a positive attitude. She has a great work ethic, which showed day in and day out, as she tackled the sales and operational aspects of the business. April is dependable, honest, and shows everyone the respect they deserve. While seeing all of this, I will guarantee, she will be a great asset for whichever company she works.

April’s ability to adapt and transition to the everyday changes of the telecommunications industry, was a must, and she accomplished this with ease. This allowed her to, on a monthly basis, become the #1 overall employee in the store. Possessing these attributes will enable her to fit into any company, in which she is hired.

When it comes to working as a team, April’s interactions with fellow employees were positive and uplifting. She was able to inspire her coworkers to always give their best, no matter how difficult the challenge may be. They worked together to bring the store to the highest of levels when it came to sales, operations, and customer satisfaction. As she always said, “There is no, “I,” in team!”

Without a doubt in my mind, I can truly say that April Phaneuf, can positively impact your company in more ways than one. Having her on your team, will not only improve your

Sincerely, Ann Koshivas, Esq.Professor and Chair, Criminal Justice Program

business, but she will also brighten the lives of fellow employees and clients/customers with whom she may interact.

If you would like to further discuss April’s qualifications and experience, please feel free to contact me at 781-831-5537. I would be more than happy to elaborate on my recommendation.

Sincerely,
Stephen P. Lentini Jr. Store Manager at Sprint