April Bishop

• Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
• For home transfers, courteously and professionally interacts with bereaved family members.
• Enters deceased event information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets
• Managed high-volume transfer caseloads, ensuring timely completion and compliance with regulations.

Respond to customer inquiries relating to customer accounts in accordance with specific guidelines and procedures

Perform data entry into databases, process letters to customers, and conduct other customer services through Contact Center, e-mail or switchboard

• Communicate and interact with internal and external customers regarding content and utilization of various laws
• Greet and respond to customer inquiries for information, locations and services
• Research and provide required information regarding any actions, forms or fees for Customers to obtain/renew licenses or for purchases of various official documents and Department publications.

• Reviews tax returns for accuracy and completeness, reviews and codes tax returns for computer Processing resolves errors and corresponds with taxpayers to obtain any missing information
• Make corrections on tax returns and process to following department.
• Increased tax compliance by thoroughly examining financial documents and identifying discrepancies.
• Investigated and pursued delinquent accounts.

• Provided technical assistance to taxpayers by answering and resolving questions and concerns via telephone, direct contact, E-mail, and correspondence
• Reviewed records such as tax returns to determine cause of delinquency
• Checked data input for errors and corrections
• Audit taxes by reviewing returns
• Research and analysis to determine eligibility for programs allowed to taxpayers
• Interview with taxpayers to discuss returns and concerns with filing.

• Patrolled property daily to ensure safety of grounds, visitors and employees
• Monitored security cameras
• Checked visitors and employees upon entrance
• Keep daily log of all activities, reissue temporary badges to employees.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.