Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Languages
Software
Quote
Timeline
ProjectManager

APRIL BISHOP

MANAGER
Gadsden,AL

Summary

Seasoned Manager with a proven track record at Mapco Express, adept in budgeting expertise and fostering employee engagement. Leveraging strong scheduling proficiency and training acumen, I've effectively enhanced customer satisfaction and team productivity. My leadership has consistently driven operational efficiency and elevated service standards, contributing to significant business growth.

Overview

20
20
years of professional experience

Work History

Manager on Duty

Guaranty Pest Control
Anniston, AL
06.2021 - 11.2024
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Resolved customer complaints in a professional manner.
  • Trained new employees on job duties and company policies.
  • Created schedules for staff members according to business needs.
  • Maintained inventory levels by ordering supplies as needed.
  • Developed strategies to increase customer satisfaction ratings.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Managed payroll records for accurate tracking of hours worked by staff members.
  • Performed administrative tasks such as filing documents or preparing reports.
  • Interacted with customers regularly to ensure their needs were met.
  • Responded to customer questions regarding products, prices and availability.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Assisted customers with placing orders for products and services.
  • Processed payments from customers using point of sale systems.
  • Maintained accurate records of customer interactions and transactions.
  • Identified potential opportunities to upsell products or services to customers.
  • Updated internal databases with new account information as needed.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Processed payments and updated balances and customer totals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.

Customer Service Officer

Walmart
Attalla, AL
11.2019 - 06.2021
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Assisted customers with placing orders for products and services.
  • Processed payments from customers using point of sale systems.
  • Identified potential opportunities to upsell products or services to customers.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Monitored inventory levels of products available for sale to customers.
  • Updated internal databases with new account information as needed.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Collaborated with other departments within the organization on various projects.
  • Trained new employees on company policies related to customer service practices.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Communicated information to customers about product quality, value and style.
  • Processed payments and updated balances and customer totals.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Checked for safety hazards and took corrective action when necessary.
  • Responded to alarms and conducted investigations as required.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Performed first aid and CPR when necessary during emergency situations.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Reported safety hazards for remediation response.
  • Observed patrons and customers to quickly address security situations.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Identified suspicious activity to determine appropriate response.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.

Manager

Mapco Express
Collinsville, AL
02.2019 - 11.2019
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Directed recruitment, hiring, and training of new staff members.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Developed and implemented strategic plans to achieve company objectives.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Processed payments from customers using point of sale systems.
  • Identified potential opportunities to upsell products or services to customers.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Monitored inventory levels of products available for sale to customers.
  • Updated internal databases with new account information as needed.
  • Managed daily operations of the Customer Service Department.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Trained new employees on company policies related to customer service practices.
  • Implemented best practices regarding customer service standards across all channels.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Processed payments and updated balances and customer totals.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Strengthened customer retention by offering discount options.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Scheduler

Visting Angels
Gadsden, AL
02.2018 - 11.2019
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Created, updated, and monitored project schedules for multiple departments.
  • Maintained accurate records of all tasks completed by the team.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Provided support in identifying critical path activities to ensure deadlines are met.
  • Conducted regular meetings with project teams to discuss progress and set goals.
  • Resolved scheduling disputes between internal stakeholders in an effective manner.
  • Identified areas where processes can be improved upon, resulting in greater efficiency within the team.
  • Developed reports detailing progress made on individual tasks as well as overall timelines.
  • Prepared presentations outlining upcoming assignments and their associated deadlines.
  • Ensured compliance with established policies and procedures related to scheduling activities.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Provided guidance and advice on best practices related to scheduling initiatives.
  • Scheduled and confirmed appointments.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Answered phones and routed voicemails to respective employees.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Directed recruitment, hiring, and training of new staff members.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented quality control measures to uphold company standards.

Caregiver

ALABAMA HOME HEALTH CARE
Gadsden, AL
09.2014 - 02.2018
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Educated families about available resources for home health care services in the local community.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Consulted with client care team to continually update care plans.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Contributed to case reviews of client status and progress.
  • Instructed family members on how to provide bedside care.
  • Partnered with registered nurses and physiotherapists to provide care to patients.

Education

GED -

ETOWAH HIGH
Attalla, AL
08-1991

Skills

  • Scheduling proficiency
  • Budgeting expertise
  • Employee engagement
  • Schedule development
  • Employee motivation
  • Training and mentoring
  • MICROSOFT EXCEL experience
  • Documentation and reporting
  • Processes and procedures
  • Priority management
  • Customer service

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionPaid sick leave4-day work week

Languages

English
Native language

Software

MICROSOFT EXCEL

MICROSOFT WORD

Quote

Say what you mean, mean what you say
AB

Timeline

Manager on Duty

Guaranty Pest Control
06.2021 - 11.2024

Customer Service Officer

Walmart
11.2019 - 06.2021

Manager

Mapco Express
02.2019 - 11.2019

Scheduler

Visting Angels
02.2018 - 11.2019

Caregiver

ALABAMA HOME HEALTH CARE
09.2014 - 02.2018

GED -

ETOWAH HIGH

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