April Bishop
COWPENS,SC
Summary
Dedicated Medical Assistant with extensive experience at Carolina Neurology, excelling in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through compassionate communication and efficient appointment management. Skilled in EMR systems and vital sign monitoring, contributing to improved health outcomes and streamlined office operations.
Efficient [Desired Position] with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
30
30
years of professional experience
Work History
Medical Assistant
Carolina Neurology - Spartanburg
07.1995 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved clinical workflow with introduction of electronic health records system.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Increased efficiency in office by implementing digital filing system for patient records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
No Degree - Medical Asst Certificate
Spartanburg Community College
Spartanburg, SCSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Sterile technique
- Medical office administration
- Equipment sterilization
- Complex Problem-solving
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
- Inventory and supply management
- Prioritizing stat orders
- Inventory management
- Professional bedside manner
- Payment collection
- Medical terminology in [languages]
- Medical billing and coding
- Monitoring patient progress
- Diagnostic procedures
- Valid [state] driver's license
- Medical office management
- Emergency response preparedness
- Healthcare software proficiency
- Indirect patient care
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
- Laboratory maintenance
- Medical equipment operation
- Medical billing
- Insurance claims
- Family education
- Diagnostic testing assistance
- Lab equipment operation
- Customer relationship management (CRM)
- Case management
- Neurology assessments
- Specimen labeling
- Insurance authorizations
Timeline
Medical Assistant
Carolina Neurology - Spartanburg
07.1995 - Current
No Degree - Medical Asst Certificate
Spartanburg Community College
Similar Profiles
April BishopApril Bishop
Medical Assistant at Carolina Neurology - SpartanburgMedical Assistant at Carolina Neurology - Spartanburg
Journie FordJournie Ford
Front Desk Receptionist at Carolina Rheumatology and Neurology AssociatesFront Desk Receptionist at Carolina Rheumatology and Neurology Associates
Caroline LaddCaroline Ladd
Practice Manager at North Carolina Neurology & SleepPractice Manager at North Carolina Neurology & Sleep
Jayna ChildersJayna Childers
Patient Access Representative at Spartanburg Regional Healthcare SystemPatient Access Representative at Spartanburg Regional Healthcare System
Joshua LoweJoshua Lowe
IT Specialist and Customer Service at Savy BuildersIT Specialist and Customer Service at Savy Builders