April Bishop
Twin Falls
Summary
Dynamic professional with extensive expertise in customer service and order coordination at TruHearing. Demonstrated capability to streamline scheduling processes and elevate client satisfaction through impactful communication and adept problem-solving skills. Acknowledged for reliability and meticulous attention to detail, consistently providing exceptional support and driving operational efficiency.
Overview
12
12
years of professional experience
Work History
Provider Support
Truhearing
Draper
06.2023 - 09.2025
- Provide Support to providers with Clinic referrals, placing hearing aid orders, resetting passwords, tracking orders and answer provider questions.
Member service
Truhearing
Draper
03.2023 - 06.2023
- Took inbound customer service calls, scheduling appointments and providing benefit information.
- Assisted customers with Hearing Aid supply orders.
Scheduler
Shield Energy
Lehi
08.2022 - 11.2022
- I worked with Project managers and customers in getting their Solar Panel Installations scheduled.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Realigned production schedules to factor in changing conditions such as materials shortages and weather conditions.
Scheduler/Customer Service Representative
Vivint/Sunrun Solar
Lehi
08.2019 - 04.2022
- Assisted Operation managers and sales reps in scheduling Customers Solar panel Installations.
- Optimized organizational processes by effectively managing crew schedules.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Established and maintained client rapport by utilizing quality customer service.
- Acted as first point of contact and set appointments for prospective clients.
Highline Customer Service Agent
Ken Garff
Draper
11.2016 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Dispatch Agent
Best Buy, Geek Squad
Magna
12.2013 - 10.2016
- Technical support agent logs into customer accounts, verify information, and take remote access over their computers in order to run Diagnostic analyzers, diagnose issues, and then resolve problems.
- Dispatch client to level 2 tech.
- I take pride in giving client's excellent customer service, as well as taking care of their concerns.
Education
GED -
Workforce Services
West Jordan, UT06.2000
Skills
- Order coordination and customer service
- Multitasking proficiency
- Oral and written communication
- Team collaboration
- Dependability
- Supervisory management
- Provider support
- Appointment scheduling
- Issue resolution
- Order tracking
- Technical troubleshooting
- Data entry accuracy
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Leadership support
Timeline
Provider Support
Truhearing
06.2023 - 09.2025
Member service
Truhearing
03.2023 - 06.2023
Scheduler
Shield Energy
08.2022 - 11.2022
Scheduler/Customer Service Representative
Vivint/Sunrun Solar
08.2019 - 04.2022
Highline Customer Service Agent
Ken Garff
11.2016 - 10.2018
Dispatch Agent
Best Buy, Geek Squad
12.2013 - 10.2016
GED -
Workforce Services