April Blackman
Henderson,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
31
31
years of professional experience
Work History
Service Advisor
Lancaster Pre-owned
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Suggested additional services to customers in order to meet upsell goals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Parts Counter Sales/ Service Advisor
Whitmoyer Ford
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Parts Sales
Napa Auto Parts
- Ordered parts for customers, repair shops, and service departments for use in automotive, farm, and heavy equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Dog Grooming
Self
08.2023 - Current
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Assisted with development of animal behavior modification plans.
Equine Pain Point Release Therapist
Self-employed
05.2012 - Current
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Conducted clinical assessment and evaluation to determine patient needs.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
Dog Groomer
Ginas Grooming And Boarding
05.2019 - 08.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
Dog Groomer
Petbar
11.2021 - 09.2022
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Dog Groomer
Country Acres Kennels
11.2020 - 05.2021
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Phlebotomist Technician
Paris Henry County Clinic
03.2018 - 05.2019
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
Dog Groomer
Self Stellar Grooming
06.2016 - 09.2017
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Veterinary Technician
Paris Veterinary Clinic
02.2015 - 05.2016
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Dog Groomer
Self- Stellar Grooming
02.2007 - 12.2010
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Dog Groomer
Stonemill Grooming
02.2007 - 12.2010
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Dog Groomer
Dog Grooming Is A Joy
11.2001 - 02.2007
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Parts Sales Manager
Big A Auto Parts
09.1992 - 02.1998
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops, and service departments for use in automotive, farm, and heavy equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Education
No Degree - Phlebotomy
U.T. Martin
Martin Tn2018
No Degree - Equine PPR
Lorrie Braccoloni School of Equine PPR
Boonsboro, MD2010
High School Diploma -
Cedar Crest High School
Lebanon, PA06.1992
Automotive Mechanics
Lebanon County Area Vocational Technical School
Lebanon, PA05.1992
Skills
- Service Recommendations
- Customer Service
- Service Estimates
- Vehicle Assessment
- Cost Estimation
- Data Entry
- Computer Skills
- Repairs Scheduling
- Customer Retention
- Documentation and Reporting
- Quality Control
- Price Quoting
- Quality Inspection
- Progress Reporting
- Multitasking and Organization
- Listening Skills
- Team Collaboration
- Service Order Flow
- Records Management
- Records Maintenance
- Client Rapport
- Complaint Resolution
- Workflow Management
- Mechanical Aptitude
- Thoracic and Abdominal Radiograph
- Physical Examination
- Intravenous Injection
- Medical History Collection
- Veterinary Office Administration
- Surgical Assistance
- Anesthesia Administration
- Canine and Feline Intubation
- Treatment Administration
- Animal Behavior Observation
- Suture Removal
- Medication Labeling
- File and Records Management
- X-Ray Review
- Infection Control
- Diagnostic Sampling
- Skin Scraping
- Vaccinations
- Instrument Pack Sterilization
- IV Medication Administration
- Surgical Preparation
- Controlled Substance Management
- Lab Operations
- Vital Signs
- Client Education
- Work Planning
- Animal Grooming
- Customer Communication
- Dependable and Responsible
- Human and Animal Safety
- Medical Records Maintenance
- Documentation Management
- Biohazard Disposal
- Patient Flow Management
- Sample and Specimen Collection
- Health Education
- Medical Records Review
- Venipuncture
- Specimen Labeling Procedures
- Recording Data
- Medical Testing
- Paperwork Processing
- Invoice Processing
- Improving Customer Satisfaction
- Vendor Relations
- Ordering Parts
- Promotional Planning
- Returns Processing
- Operations Management
- Inventory Auditing
- Inventory Management
- Supply Orders
- Account Updating
- Till Counting
- Report Generation
- Clean Driving Record
- Order Fulfillment
- Delivery Coordination
Timeline
Dog Grooming
Self
08.2023 - Current
Dog Groomer
Petbar
11.2021 - 09.2022
Dog Groomer
Country Acres Kennels
11.2020 - 05.2021
Dog Groomer
Ginas Grooming And Boarding
05.2019 - 08.2023
Phlebotomist Technician
Paris Henry County Clinic
03.2018 - 05.2019
Dog Groomer
Self Stellar Grooming
06.2016 - 09.2017
Veterinary Technician
Paris Veterinary Clinic
02.2015 - 05.2016
Equine Pain Point Release Therapist
Self-employed
05.2012 - Current
Dog Groomer
Self- Stellar Grooming
02.2007 - 12.2010
Dog Groomer
Stonemill Grooming
02.2007 - 12.2010
Dog Groomer
Dog Grooming Is A Joy
11.2001 - 02.2007
Parts Sales Manager
Big A Auto Parts
09.1992 - 02.1998
Service Advisor
Lancaster Pre-owned
Parts Counter Sales/ Service Advisor
Whitmoyer Ford
Parts Sales
Napa Auto Parts
No Degree - Phlebotomy
U.T. Martin
No Degree - Equine PPR
Lorrie Braccoloni School of Equine PPR
High School Diploma -
Cedar Crest High School
Automotive Mechanics
Lebanon County Area Vocational Technical School