April Blevins
Quality Issues Resolution Manager
Irvine,KY
Summary
To leverage my extensive experience in quality management and raw materials to lead a global team, ensuring compliance and excellence in raw materials standards and processes.
Professional problem-solver with track record of effectively managing customer disputes and improving service standards. Known for fostering collaborative environments and adapting to evolving challenges.
Adept at understanding complex issues and utilizing analytical thinking and conflict resolution techniques to address them. Committed to driving positive outcomes and fostering collaborative solutions in challenging situations.
Overview
24
24
years of professional experience
Work History
Quality Issues Resolution Manager
Carhartt, Inc.
01.2019 - Current
- Led a team to investigate and resolve quality concerns, ensuring timely and effective solutions
- Managed quality processes and reporting, ensuring compliance with standards
- Partnered with Product Development and factories to manage raw materials performance and standards
- Provided technical support for fabric, trims and color performance
- Analyzed raw material data and communicated with factories to address non-conformance issues
- Managed processes and reporting appropriate to the business needs
- Advised Quality leadership on raw material-related issues
- Resolved customer and consumer complaints related to quality issues
Raw Materials Supervisor - Quality
Carhartt, Inc.
10.2017 - 01.2019
- Guided and directed the Raw Materials team, prioritizing workload and activities
- Ensured raw materials conformed to requirements and managed timely resolutions
- Collaborated with internal and external partners to ensure raw materials compliance
- Managed wash applications and fabric shade sequencing
- Reviewed raw material data and communicated with factories to address issues
- Managed processes and reporting appropriate to internal and external business partners
- Communicated with business partners regarding raw materials and finished goods concerns
- Implemented corrective actions for high-risk raw materials
Raw Materials Analyst - Quality
Carhartt, Inc.
08.2016 - 10.2017
- Monitored and analyzed raw materials testing, reported data, and implemented corrective actions
- Partnered with Product Development on new high-risk raw materials to review specs and test data
- Participated in seasonal hand-off meetings and post-handoff processes for new raw materials
Raw Materials Technical Support Assistant - Quality
Carhartt, Inc.
06.2005 - 08.2016
- Coordinated consistency and compliance of raw materials, analyzed lab data, and reported non-conformances
- Provided leadership in the Supply Chain procedure review process
Production Planner
Carhartt, Inc.
10.2001 - 05.2005
- Planned production for Penjamo and Irapuato, attended production meetings, and worked with plant managers
Sourcing Clerk
Carhartt, Inc.
08.2000 - 10.2001
- Reviewed sales forecasts, placed production orders, and communicated with contractors
Education
Eastern Kentucky University
Richmond, KYSkills
- Leadership and Team Management
- Quality Management
- Collaboration and Coordination
- Technical Knowledge
- Analytical Skills
- Process Management
- Communication Skills
- Problem-Solving
- Budget Management
- Teamwork
- Positive attitude
- Influencing skills
- Reliability
- Adaptability and flexibility
- Decision-making
Leadership Philosophy
Not afraid to take on new responsibilities, make decisions, or challenge ideas. Passionate about teaching and coaching others, with a focus on identifying and nurturing talent within the team., Believes in Teams holding each other accountable, learning from one another’s capabilities, achievements, and failures., Values effective communication with team members and partners to ensure compliance and resolve issues.
Timeline
Quality Issues Resolution Manager
Carhartt, Inc.
01.2019 - Current
Raw Materials Supervisor - Quality
Carhartt, Inc.
10.2017 - 01.2019
Raw Materials Analyst - Quality
Carhartt, Inc.
08.2016 - 10.2017
Raw Materials Technical Support Assistant - Quality
Carhartt, Inc.
06.2005 - 08.2016
Production Planner
Carhartt, Inc.
10.2001 - 05.2005
Sourcing Clerk
Carhartt, Inc.
08.2000 - 10.2001
Eastern Kentucky University