Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

April Bonomolo

Brooklyn,NY

Summary

Dynamic leader with proven success in bar management and customer service excellence, notably at Quench. Skilled in strategic planning and staff training, enhancing team performance and guest satisfaction. Achieved a significant increase in revenue through innovative marketing and promotional events. Expert in health and safety compliance, demonstrating outstanding problem-solving abilities and collaboration skills. Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.

Overview

2018
2018
years of professional experience
1
1
Certification

Work History

Bar Manager

Quench
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Developed marketing strategies to attract wider customer base, increasing foot traffic during off-peak hours.
  • Led training sessions for new staff, improving service quality and team cohesion.
  • Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
  • Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
  • Fostered positive work atmosphere, reducing staff turnover rates.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Bartender

Legacy Night Club
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Owner

Osiris Tattoos and Skincare
09.2014 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Esthetician

Bellalaser
08.2013 - 02.2014
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Sterilized equipment for patient treatments.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered friendly, warm, and exceptional customer experience.
  • Stocked treatment rooms with proper supplies.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Welcomed clients arriving for appointments.
  • Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
  • Educated patients on treatment options.
  • Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
  • Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
  • Enhanced relaxation and stress relief with integration of aromatherapy techniques during sessions.
  • Boosted spa revenue, introducing innovative skin care treatments and packages.
  • Maintained sterile and inviting treatment environment, adhering to health and safety standards.
  • Reduced appearance of aging by performing specialized anti-aging treatments, incorporating advanced serums and massage techniques.
  • Cleansed, exfoliated and moisturized customer skin.

Maitre D'

Fushimi Restaurant
08.2007 - 10.2008
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Bartender

Fushimi Restaurant
08.2005 - 04.2007
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Assistant Manager

Scotto’s Wine Cellar
05.2002 - 10.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

N/A - Nursing

LICH School of Nursing
Brooklyn

Associates - Nursing

Saint Francis College
Brooklyn, NY

Associates - Esthetics

Atelier Esthetique
Manhattan, NY
06.2013

Skills

  • Team Leadership
  • Staff Training
  • Health and safety
  • Training and mentoring
  • Responsible Alcohol Service
  • Bar Management
  • Customer Relationship Building
  • Guest Interaction
  • Outgoing Personality
  • Supply Ordering
  • Sales Promotion
  • Supervisory Experience
  • Shift Scheduling
  • Vendor Management
  • Strategic Planning
  • Budget Development
  • Customer Service
  • Money Handling
  • Reliable and Responsible
  • Problem-Solving
  • Collaboration and Teamwork
  • Employee Supervision
  • Inventory Management Software
  • Sanitation
  • Customer Retention
  • Health Code Compliance
  • Investigating Complaints
  • Managing Deliveries
  • Purchasing
  • Scheduling Staff
  • Payroll Administration
  • Service Delivery Management

Accomplishments

Owned and Ran a successful business for 3 years all while being a full time mom. Almost every position I have worked was a managerial position. First manager position was when I was 18 years old.

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • Esthetics chemical peel Certification.
  • Sanitation Certification

Timeline

Owner

Osiris Tattoos and Skincare
09.2014 - 10.2017

Esthetician

Bellalaser
08.2013 - 02.2014

Maitre D'

Fushimi Restaurant
08.2007 - 10.2008

Bartender

Fushimi Restaurant
08.2005 - 04.2007

Assistant Manager

Scotto’s Wine Cellar
05.2002 - 10.2005

Bar Manager

Quench

Bartender

Legacy Night Club

N/A - Nursing

LICH School of Nursing

Associates - Nursing

Saint Francis College

Associates - Esthetics

Atelier Esthetique

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April Bonomolo