APRIL BOSTICK

• Managed patient intake processes, ensuring accurate documentation and compliance with regulations.
• Entered data, generated reports, and produced tracking documents.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Verified insurance
• Drive and process admissions to Wellsprings of Gilbert Therapy Center through clear and efficient communication with our hospital partners and facility systems.
• Serve as a contact person for the admission's office in person, by phone and by online messaging.
• Process and key in data input for extended periods of time.
• Open communication and teamwork are key.

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Coordinated appointment scheduling, optimizing office workflow and staff availability.
• Maintained accurate records of visitor logs and correspondence for improved communication.
• Assisted in the development of office procedures, enhancing operational efficiency.
• Delegate the administrative authority, responsibility and accountability necessary for carrying out my assigned duties.

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• Greeted patients upon arrival and directed them to the appropriate area.
• Provided customer service by answering patient questions and addressing concerns.
• Verified insurance information, collected payments, and scheduled appointments.
• Assisted with the completion of medical forms and records.
• Answered incoming calls in a professional manner.
• Processed referrals from primary care physicians to specialists for further treatment or evaluation.
• Ensured all necessary paperwork was completed prior to patient visits.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Performed administrative duties such as filing, faxing, photocopying.
• Prepared letters and documents for mailing as requested by supervisor or physician staff.
• Reviewed patient accounts for accuracy on a regular basis.
• Assisted with scheduling follow-up appointments according to provider availability.
• Maintained accurate records of services provided during each visit or procedure.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Scheduled patient appointments and procedures.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Scheduled patient appointments over phone and in person, maximizing productivity.
• Documented and managed patient information in computer with Athena.
• Registered patients by verifying records to update computer system and patient charts.
• Coordinated with patients and healthcare professionals to meet patient needs.
• Obtained proper authorization and identification to release confidential medical records.
• Provided helpful assistance by anticipating and responding to needs of patients and family members.
• Supported hospital and clinic operations using customer service skills and detailed system knowledge.
• Obtained insurance verification and authorization to submit financial clearance of patient accounts.
• Utilized technology and specialized software to maximize productivity.
• Referred patients to appropriate professionals and services.
• Applied HIPAA privacy and security regulations while handling patient information.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Communicated financial obligations to patients and collected fees at time of service.
• Processed patient responsibility estimate determined by insurance at pre-registration.
• Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
• Assisted in the implementation of new technologies and processes to improve patient access services.
• Contributed to team meetings, sharing insights and strategies for improving patient access services.
• Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
• Participated in training sessions to stay updated on healthcare policies and registration software.
• Coordinated scheduling of appointments across multiple departments to optimize patient care.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
• Collaborated with clinical and administrative staff to meet patient needs.

• Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume 600 patients per day supporting 12 different practices.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Performed administrative duties by answering phones and updating medical charts to alleviate burden on nursing staff.
• Created and maintained accurate and confidential patient files according to regulatory mandates.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Communicated with patients to gather intake data and verify chart information.
• Helped patients complete paperwork and explained processes and procedures.
• Called patients to schedule appointments, consistently double-checking information and availability.
• Updated patient financial information to promote accurate record keeping.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Coordinated office schedules for new patients, diagnostic assessments and procedures.
• Prepared new charts, updated existing charts and managed records transfers between offices.
• Answered over 100 average daily phone calls to schedule appointments and address patient inquiries.
• Managed medical practice administrative needs to provide patient satisfaction.

• Communicated with Team leads, Nurse management and Nurse administration to facilitate efficient operation of the entire hospital on the night shift, GIH procedural area and then the Covid-19 Testing Tents unit.
• Managed hotel occupancy and assignments and oversaw compliance with regulations.
• Maintained unit supplies and equipment for medical staff and patient care needs.
• Entered numerical data into databases in a timely and accurate manner.
• Assisted with receptionist duties, file organization and research and development.
• Adhered to all confidentiality requirements at all times.
• Managed work flow to exceed quality service goals.
• Created and maintained computerized record management systems to record and process data and generate reports.
• Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
• Admitted and discharged patients throughout the night.
• Managed various general office duties such as answering multiple phone lines, completing insurance forms and mailing monthly invoice statements to patients.
• Maintained a clean reception area, including reception area, lounge and associated areas.

• Communicated and interacted effectively and tactfully with residents, visitors, families, peers and supervisors and practiced flexible, creative care in addition to mandated standard care.
• Documented resident status electronically and attended interdisciplinary meetings to offer input into selected resident's care plan.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Engaged with patient family and friends to provide courteous visit experience.
• Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
• Delivered high level of care to every patient.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Comforted patients and provided each with reassurance and encouragement.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Assisted with adequate nutrition and fluid intake.
• Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
• Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
• Consulted with nurses to develop patient care plans and evaluate treatment options.
• Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
• Obtained and documented vital signs, collected lab specimens, ambulated patients, addressed concerns, and performed EKGs under supervision of Registered Nurses, Team Leads and Nursing Management.
• Maintained composure and efficiency during rapid response situation and emergency codes.
• Provided compassionate care and clear communication in dealing with issues of death and dying.
• Watched over patients to identify potential symptoms of medical conditions.
• Assisted physicians with examinations and patient scans during diagnostic processes.
• Completed daily patient charting on computer with Cerner and EPIC.
• Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
• Collaborated with other disciplines to deliver patient care continuity from admission to discharge in support of medical and nursing care plans for individual patients.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Delivered personal nursing assistance in pre- and post-operative situations.
• Used sterile techniques to prepare patients for procedures.
• Cultivated relationships with residents to support happiness and emotional well-being.
• Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
• Cultivated strong value-added relationships with patients by delivering medical expertise.
• Trained new staff on patient care and quality control procedures.

• Placed orders for customer purchases and personal inventory to maintain consistent stock.
• Conducted events online and at individual homes to promote products.
• Kept customer information confidential and handled details accurately.
• Maintained current knowledge of market trends to help clients feel fashionable and flattered by styles.
• Analyzed cost and expense to measure against original budget with adjustments to align operations with fiscal goals.
• Implemented needs assessment mechanisms to identify demand for products and services.
• Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
• Assisted senior management in negotiating and renegotiating contracts to improve cost savings.

• Researched coverage and premium options and supplied clients with best coverage available for individual needs.
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Handled incoming calls and directed callers to appropriate department or employee.
• Filed and submitted insurance claims.
• Double-checked and reviewed documentation for denied and accepted insurance claims.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
• Directed customer communication to appropriate department personnel.
• Supported office operations, managed client correspondence, tracked records and handled internal communications.
• Worked professionally to handle client, vendor and public guest requirements.