April Bouchard
Ellenboro,NC
Summary
Dedicated Customer Care Representative with expertise in order processing, complaint resolution, and training. Proven ability to enhance customer satisfaction and streamline operations.
Overview
26
26
years of professional experience
Work History
Customer Care Representative
KeHE
Illinois City, Illinois
08.2022 - 07.2026
- Answered customer calls, ensuring prompt and accurate assistance.
- Assisted customers with inquiries about products and services.
- Processed orders efficiently to meet customer demands.
- Handled customer credits with precision and timely resolutions.
- Communicated with customers via email, providing necessary information and updates.
- Resolved customer complaints efficiently and professionally.
- Trained new employees on customer care procedures and policies.
- Delivered customer support to high call load each shift.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Housekeeper
White Oak Conservation
Yulee, Florida
10.2018 - 08.2022
- Maintained cleanliness in guest accommodations and public areas throughout the conservation facility.
- Inspected rooms for cleanliness standards and reported maintenance needs to management.
- Managed laundry operations, ensuring timely processing of linens and guest clothing.
- Assisted in organizing storage areas for efficient access to cleaning materials.
- Provided exceptional customer service by addressing guest inquiries about facilities.
- Participated in staff training sessions to improve cleaning techniques and efficiency.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
Waitress
Steamboat lily's
Hilliard, Florida
05.2000 - 08.2016
- Provided exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently during peak hours.
- Maintained cleanliness and organization of dining area and utensils.
- Assisted in training new waitstaff on restaurant protocols and procedures.
- Processed payments accurately using point-of-sale systems.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
Prep Cook
Steamboat lily's
Hilliard, Florida
06.2011 - 06.2015
- Maintained cleanliness and organization of kitchen workspace throughout shifts.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Assisted chefs in cooking and plating dishes to ensure quality presentation.
- Operated kitchen equipment safely and efficiently to support food preparation tasks.
- Monitored inventory levels and reported shortages to management as needed.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Followed health and safety guidelines to ensure a safe cooking environment.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Organized walk-in coolers and freezers according to established guidelines.
- Measured ingredients accurately using measuring cups and spoons.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Trained new employees on proper techniques of preparing meals safely.
Education
High School Diploma -
First Coast High
Oceanway FL06-2001
Skills
- Customer service
- Order processing
- Credit handling
- Complaint resolution
- Training new employees
- Customer relationship management
Timeline
Customer Care Representative
KeHE
08.2022 - 07.2026
Housekeeper
White Oak Conservation
10.2018 - 08.2022
Prep Cook
Steamboat lily's
06.2011 - 06.2015
Waitress
Steamboat lily's
05.2000 - 08.2016
High School Diploma -
First Coast High