April Bouchard
Ellenboro
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
19
19
years of professional experience
Work History
Customer Care Representative
Kehe Distribution
Illiopolis, IL
08.2022 - 07.2026
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Housekeeper
White Oak Conservation
Yulee, FL
10.2018 - 07.2022
- Maintained cleanliness and organization of facilities to ensure a safe environment for staff and visitors.
- Implemented efficient cleaning protocols, enhancing overall sanitation standards across conservation areas.
- Trained new staff on proper cleaning techniques and use of equipment, fostering a collaborative work environment.
Line Cook
Steamboat Lily's
Hilliard, FL
03.2016 - 08.2020
- Prepared and cooked menu items according to established recipes and presentation standards.
- Ensured kitchen cleanliness and maintained compliance with health and safety regulations.
- Collaborated with team members to optimize workflow during peak service hours.
- Assisted in training new kitchen staff on food preparation techniques and safety protocols.
Waitress
Steamboat Lily's
Hilliard, FL
07.2007 - 09.2015
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new team members on menu offerings and service protocols.
- Managed multiple tables simultaneously while maintaining attention to detail and efficiency.
Education
High School Diploma -
First Coast High
Jacksonville, Fl06-2000
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Order processing
- Empathy and patience
- Phone etiquette
- Computer skills
Timeline
Customer Care Representative
Kehe Distribution
08.2022 - 07.2026
Housekeeper
White Oak Conservation
10.2018 - 07.2022
Line Cook
Steamboat Lily's
03.2016 - 08.2020
Waitress
Steamboat Lily's
07.2007 - 09.2015
High School Diploma -
First Coast High