April Boulos
East Taunton,MA
Summary
Diligent Breast Imaging Assistant at Massachusetts General Hospital, with strong communication and organizational skills. Enhanced patient care by streamlining workflow and fostering teamwork, resulting in improved patient comfort and reduced wait times. Proficient in radiology and committed to delivering compassionate service while maintaining regulatory compliance. With a solid foundation in imaging processes, history of supporting efficient medical imaging operations, and patient care from experiences in both internships and various health care positions. Proven track record of assisting in preparation and organization of imaging materials, and ensuring smooth workflow. Demonstrated proficiency in medical terminology and patient documentation gained from said experiences and a Bachelors of Science degree.
Overview
3
3
years of professional experience
Work History
Breast Imaging Assistant
Massachusetts General Hospital Imaging
01.2025 - Current
- Enhanced workflow efficiency by maintaining clean and organized examination rooms, ensuring timely completion of imaging appointments.
- Performed front desk scheduling and registration tasks and checked patients' insurance eligibility to improve billing accuracy.
- Collaborated with interdisciplinary healthcare team members to provide seamless patient care throughout the imaging process.
- Provided excellent customer service by addressing patients'' questions and concerns in a timely, empathetic manner.
- Upheld regulatory compliance by adhering to all established protocols, policies, and procedures related to imaging services.
- Cultivated mutually beneficial working relationships with coworkers, managers and physicians to promote efficient service delivery.
- Improved patient comfort by efficiently preparing patients for imaging procedures.
- Organized stockroom inventory to facilitate faster retrieval of office supplies and testing materials.
- Streamlined inventory management processes for imaging supplies, ensuring availability of necessary materials while minimizing waste.
- Delivered compassionate care while assisting patients with special needs or mobility limitations during imaging procedures.
- Transported patients between treatment areas to promote system efficiency and good traffic flow.
- Reduced wait times for patients by swiftly transporting them to and from the imaging department when needed.
- Delivered age-appropriate patient care that complied with state and federal policies and procedures.
- Supported patients by assisting with dressing, undressing and any questions.
- Explained imaging procedures to patients, offering comfort and assistance.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
Radiology Technical Assistant
Massachusetts General Hospital Imaging
12.2024 - Current
- Enhanced workflow efficiency by maintaining clean and organized examination rooms, ensuring timely completion of imaging appointments.
- Promoted a positive work environment through effective communication and collaboration with colleagues, fostering a strong team dynamic among staff members.
- Demonstrated adaptability in adjusting to changing workload demands while maintaining a high level of professionalism at all times.
- Ensured continuity of care for patients undergoing multiple imaging studies by coordinating appointments across various modalities as necessary.
- Improved patient comfort by efficiently preparing patients for imaging procedures.
- Delivered compassionate care while assisting patients with special needs or mobility limitations during imaging procedures.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Prepared and positioned patients for imaging procedures.
- Explained imaging procedures to patients, offering comfort and assistance.
- Assisted radiologist in performing special imaging procedures.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Instructed patients on proper positioning for imaging.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Participated in continuing education programs related to radiology.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Updated supervisor on status of projects.
Beauty Advisor
Ulta Beauty
05.2022 - 12.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
Education
Bachelor of Science - Health Sciences
Merrimack College
North Andover, MA05-2024
Skills
- Strong communication skills
- Efficient workflow management
- Adaptive learning
- Radiology
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Customer service
- Critical thinking
- Organizational skills
- Knowledge of medical terminology
- Patient assessments
- Patient advocacy
Internship
Interned at Lawrence General Hospital in the Radiology department. This internship gave me exposure to different modalities such as Cat scan, Ultrasound, and Mammography.
Timeline
Breast Imaging Assistant
Massachusetts General Hospital Imaging
01.2025 - Current
Radiology Technical Assistant
Massachusetts General Hospital Imaging
12.2024 - Current
Beauty Advisor
Ulta Beauty
05.2022 - 12.2024
Bachelor of Science - Health Sciences
Merrimack College
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