April Bowie
Houston,US
Summary
Detail-oriented Front end supervisor with over 8 years of experience in retail operations, specializing in data management and analysis. Proficient in Excel functions to drive operational efficiency and improve store performance through strategic employee training and customer service enhancement. Demonstrates strong leadership and problem-solving skills, fostering a collaborative and efficient work environment.
Overview
9
9
years of professional experience
Work History
Front end Supervisor
Total Wine & More
Houston, Texas
10.2024 - Current
- Lead front-end operations by delivering exceptional customer service
- Resolving issues promptly, and fostering a welcoming, knowledgeable environment.
- Supervise, train, and mentor team members to strengthen product knowledge and sales skills.
- Ensure compliance with laws and regulations while maintaining store safety, cleanliness, and operational efficiency.
- Drive sales by promoting products, fulfilling orders, and supporting curbside services and needs.
- Fostered strong relationships with suppliers, ensuring timely deliveries and contributing to a seamless experience.
- Responsible for weekly assignment grid.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Assistant Store Manager/ Training Center Captain
Aldi Inc
Houston
04.2022 - 10.2024
- Ensure compliance with company policies, boosting operational efficiency.
- Train staff in customer service and security, enhancing overall store performance.
- Trained team members on advanced Excel techniques to improve overall data handling.
- Maintain well-stocked shelves and attractive displays, enhancing customer shopping.
- Managed multiple applications to access inventory management sales, tracking scheduling, and analyzing financial reports.
- Assess performance weekly, tracking business viewing KPIs and viewing progress toward goals making informed decisions.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Strong interpersonal skills with a positive and engaging attitude. Analyzed sales data to identify trends, enabling targeted promotions and enhancing revenue generation.
Lead Store Associate
Aldi Inc
Houston
02.2021 - 04.2022
- Promoted to Lead Store Associate after 2 months of being on the team demonstrating exceptional performance and leadership.
- Supervised and trained new store associates on proper procedures for stocking shelves, operating the cash register, and providing customer service.
- Ability to complete daily responsibilities and tasks.
- Monitored store operations for compliance with applicable laws, regulations, policies, and procedures.
- Conducted weekly meetings with staff members to discuss goals and objectives related to store performance.
- Created reports summarizing store performance metrics such as sales volume, profit margins, and return rates.
Sales Associate
Aldi Inc
Houston, US
12.2020 - 02.2021
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
- Engaged with guests to understand and anticipate customer service needs.
- Recognized for excellence in customer engagement and teamwork.
- Progressed within the company by consistently delivering excellent customer service.
Sales Associate
Bath & Body Works
Houston
03.2017 - 06.2020
- Resolved customer concerns efficiently, enhancing satisfaction and loyalty.
- Balanced multiple tasks, ensuring seamless shopping experiences and meeting diverse client needs.
- Assisted customers in finding products, offering suggestions, and educating on new promotions.
- Maintained thorough product knowledge and store organization, contributing to an appealing shopping atmosphere.
- Conducted product demonstrations and sampling to enhance customer engagement.
Education
Diploma - undefined
Cinco Ranch High School
Katy, Texas08.2014
Skills
- Customer service management, Employee training, Team development, Leadership, Strategic Planning, Professionalism, Issue and Complaint Resolution, Advanced Excel Functions, Microsoft Word, Problem Solving, Analytical Thinking,
Languages
English (Native).
Timeline
Front end Supervisor
Total Wine & More
10.2024 - Current
Assistant Store Manager/ Training Center Captain
Aldi Inc
04.2022 - 10.2024
Lead Store Associate
Aldi Inc
02.2021 - 04.2022
Sales Associate
Aldi Inc
12.2020 - 02.2021
Sales Associate
Bath & Body Works
03.2017 - 06.2020
Diploma - undefined
Cinco Ranch High School