April Boyd

• Navigated multiple computer systems and applications to find information.
• Resolved concerns with products or services to help with retention.
• Worked effectively with staff from all departments to coordinate resolutions.
• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Researched issues and took appropriate action to resolve issues within turnaround time requirements of 3 business days and quality standards.

• Assisted with payroll and hours submission.
• Maintained office flow, punctuality and productivity.
• Presented and created treatment plans.
• Increased sales with treatment plans by 10%
• Audited patient accounts to ensure accuracy.
• Assisted in dental team development.
• Reported to senior management on organizational performance and progress toward goals.

Provided service to a high volume of customers every day with a positive attitude and focus on customer satisfaction. Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans. Regulate pricing, inventory count and supply during shift hours.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Resolved concerns with products or services to help with retention and drive sales.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Helped customers complete purchases, locate items and join reward programs.
• Process over $1000 in western union transactions weekly
• Improved overall efficiency by 45% anticipating needs and providing outstanding support.

Provided assistance to Finance Managers and Sales Representatives with questions regarding commercial credit loans, approvals and payouts.

• Evaluated debt ratio, loan-to-value ratios and credit scores when making underwriting decisions.
• Reviewed sales contracts, titles and deeds to effectively underwrite over 50 auto loans per day.
• Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
• Reviewed credit approvals, financial statements and transactions to verify accuracy and completeness.

Process and analyze customer requests; Provided assistance to customers who want to reinstate their loan and resume making payments on their accounts.

• Communicated with national vendors and auctions to ensure customers vehicle is returned back to customer in timely manner
• Assisted management in determining reinstatement eligibility
• Processed payments and contracts on accounts.
• Managed accounts 60-89 days past due.

• Managed accounts 60-89 days past due
• Processed payments and applied to customer balances.
• Contacted repo vendors such as PAR, ARS and RS in efforts to secure units that were unpaid
• Trained new team members on scripts, company services and collection strategies.

• Investigated and resolved customer inquiries and complaints quickly.
• Managed over 25 calls per day
• Recommended products to customers, thoroughly explaining details.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided assistance to medical providers with claims regarding payout, approvals and denials

• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Worked with team members to handle guest requirements from check-in through check-out.
• Collected room deposits, fees and payments.
• Increased sales by 15% by suggesting customers to utilize indoor convenience store.
• Worked closely with guests, primarily military personnel.