April Brabec
Irvine,CA
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level project manager position. Professional with high standards and a focus on results, adept at managing customer interactions and providing exceptional service. Reliability and adaptability in dynamic environments ensure seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for a positive attitude and customer-first approach.
Overview
28
28
years of professional experience
Work History
Associate
Walgreens
12.2021 - 05.2024
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Recare Specialist
Rios Dentistry
10.2017 - 08.2020
- Upheld company reputation through diligent adherence to company and privacy policies (HIPPA) while managing sensitive client information.
- Handled cancellations gracefully, offering alternative options to retain customers'' loyalty while minimizing revenue loss.
- Collaborated with team members to optimize scheduling processes.
- Provided exceptional customer service both over the phone and via email correspondence, ensuring timely responses to all inquiries or requests for assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Completed CPR/AED training, Dentrix Dental Software, and All-Star Dental Academy training.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Contributed to a pleasant work environment by maintaining a positive attitude and fostering camaraderie among colleagues.
Senior Stylist
JC Penney’s Salon & Spa
07.1998 - 04.2003
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Participated in team meetings and staff training sessions.
- Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.
Cosmetologist
California Cut &Tan
04.1997 - 07.1998
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Front Desk / Tanning Bed Operator
Cost Cutters
06.1996 - 04.1997
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Prepared weekly employee work schedules for team members.
- Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail/salon environment.
- Maintained a clean organized retail environment while monitoring inventory levels at retail locations, minimizing stockouts to optimizing product availability for purchase.
Education
No Degree - Project Management
PM Training
Online 01-2025
MBA - Project Management
DeVry-Keller Graduate School of Management
Downers Grove, IL06.2023
Bachelor of Science - Technical Management
DeVry University
Downers Grove, IL06.2014
Licensed in State in WI, MI, VA & CA - Cosmetology / Instructor
Wisconsin College of Cosmetology
Green Bay, WI04.1998
Diploma - High School
Green Bay East High School
Green Bay, WI06-1995
Skills
- Project Management Fundamentals / Principles
- Microsoft Office 365
- Asana (beginner to intermediate)
- JIra (beginner to intermediate)
- POS Systems Operations
- Dentrix
- Verbal and Written Communication
- Telephone Etiquette
- Multi-Line Telephone Systems
- Conflict Management
- Team Collaboration
- Listening Skills
- Scheduling Appointments
- Administrative Skills
- Scheduling
- Information Updates
- Maintaining Records & Intake Forms
- Outstanding Client Retention with Loyalty Building
- Visitor and Customer Relations
- Training and Development
- Regulatory Compliance
- Coaching and Mentoring & Interactive Learning
- Time Management Skills & Work Task Prioritization
- Workflow Efficiency
- Social Skills
- Cost Control
- Industry Standards
- Curriculum Planning & Implementation
- Group and Individual Detail Instruction
Additional Information
Continuously seeking out information and learning opportunities for personal and professional growth while demonstrating a proactive approach to new challenges.
Similar Profiles
Shantora CohenShantora Cohen
Shift Leader at WalgreensShift Leader at Walgreens
Scott ShermanScott Sherman
Cashier/Stock (part-time) at WalgreensCashier/Stock (part-time) at Walgreens
Alex HardinAlex Hardin
Customer Service Associate at WalgreensCustomer Service Associate at Walgreens