April Bradley
Newton,NJ
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
24
24
years of professional experience
Work History
BDC Agent /Lead Sales Associate
Sussex Honda
Newton, NJ
09.2023 - Current
- Assisted customers in selecting vehicles based on preferences and budget.
- Demonstrated product knowledge to address customer inquiries effectively.
- Processed sales transactions accurately using dealership software systems.
- Collaborated with team members to enhance showroom presentation and customer experience.
- Supported promotional events by engaging potential buyers and providing product demonstrations.
- Built rapport with customers, fostering long-term relationships for repeat business opportunities.
- Monitored competitor offerings to provide insights for sales strategies and promotions.
- Utilized CRM software to track leads, manage pipelines, and report on performance metrics.
- Increased client satisfaction by promptly addressing inquiries and providing relevant information.
- Strengthened relationships with existing clients, conducting regular follow-ups to ensure satisfaction and identify upsell opportunities.
- Developed new business opportunities by researching potential clients and establishing contact.
Gourmet Sales Manager
Garys Wine and Market Place
Madison NJ
12.2019 - 09.2023
- Led sales team to achieve quarterly revenue targets through strategic planning and effective execution.
- Developed and implemented training programs to enhance product knowledge among staff, improving customer satisfaction.
- Analyzed market trends to identify new sales opportunities, guiding product selection and pricing strategies.
- Fostered relationships with key clients, resulting in increased repeat business and referrals within competitive landscape.
- Streamlined inventory management processes, reducing stock discrepancies and optimizing product availability for customers.
- Collaborated with marketing team on promotional campaigns, driving foot traffic and increasing brand visibility in local market.
- Mentored junior sales staff, enhancing their skills and contributing to overall team performance improvements.
- Evaluated sales data regularly to adjust tactics, ensuring alignment with evolving consumer preferences and market demands.
Culinary Services Manager
Discovery Villages at Tampa Palms
06.2017 - 11.2019
- Maintains office ledgers either manually or computer generated. Responds to residents request and assists in the coordination services for residents, family and guests. Submits bills with purchase orders/vouchers in a timely manner to Business office Manager. Tracks community changes and appropriate departmental documentation. Including move-ins and move outs. Processes purchase orders in work systems. Including receiving and processing invoices while ensuring accuracy. Follows company policies and procedures while operating within the communities budget. Responsible for managing records of department spend downs, inventory, invoices, end of month reports, scheduling, maintaining the departments budgeting. Assigning daily tasks to employees. Assisting in the planning and hosting of property events. Ordering all departmental daily supplies. Knowledgeable in house forms and tracking policies. Maintains employee files counseling documentation missed punch forms and corrections. Employee change forms as well as incident reporting practices and procedures.
- Managed scheduling and staffing to optimize operational efficiency
- Streamlined communication processes between departments to improve service coordination
- Conducted regular performance evaluations to support staff development
Operations Manager
Baymont Inn & Suites, Tampa Fl.
Tampa, FL
07.2015 - 04.2017
- Responsibilities included overseeing daily operations and task of four departments (Maintenance, housekeeping, front desk, and café employees). I was responsible for inventory, department scheduling, coordinating services between guest and vendors. Promoted sales and oversaw financial operations for the property. Prepared and received deposits. Posted payments set up and maintained vendor files. Assisted and provided administrative, marketing, and operational support including social events and tours. Performed administrative support for the property including accounts receivable and payable, payroll and human resource related duties.
- Streamlined daily operations to enhance guest satisfaction and service quality.
- Managed staff scheduling and training programs to optimize team performance.
- Implemented cost control measures, reducing operational expenses effectively.
- Led facility maintenance initiatives, ensuring compliance with safety standards.
- Mentored sales staff on best practices, improving team performance and achieving quarterly targets consistently.
- Cultivated relationships with key clients, increasing client retention through personalized service initiatives.
- Analyzed market trends and customer feedback to refine product offerings, boosting customer satisfaction.
- Coordinated training programs for new hires, ensuring alignment with company sales methodologies and values.
- Managed sales forecasting and budgeting processes to optimize resource allocation across departments.
- Developed comprehensive reports on sales performance metrics to inform strategic business decisions.
- Implemented CRM systems to streamline operations and enhance communication across the sales team.
Outreach/Data Management Specialist
People’s Community Health Centers, Inc. Baltimore, MD
Baltimore, MD
02.2010 - 12.2014
- Responsibilities Included: Recruitment and data management of identified community initiatives; Serving as a liaison to the community to promote healthy pregnancy and birth outcomes; Created and executed a detailed recruitment plan and engaged in retention activities; Organized and managed public education/awareness around the B’More for Healthy Babies Initiative; Collected and interpreted data and provided regular written reports to program leadership; Lead community meetings and served as a representative for the Initiative; Completed all documentation and data entry related to eligibility determination; Coordinated with internal and external staff and programs; Maintained files and records of individuals served; services provided, and available resources.
Interviewer, Community Child Health Networks Study
Baltimore City Healthy Start, Baltimore MD
Baltimore, MD
12.2008 - 11.2009
- Responsibilities Included: Conducting 60-90 minute in home in-depth interviews with primarily low- to moderate-income mothers in Baltimore city; Retention activities (e.g., calling, mailings, home visits) to retain high sample participation at subsequent interview waves; Maintained information on participant pregnancy status and enrolled eligible mothers in subsequent study; Gained familiarity with Baltimore city social services and organizations serving women with infants and children in order to link participants to services when necessary; Collection of biomarkers (i.e., blood and saliva).
Lead Administrative/Executive Assistant, Community Child Health Networks (CCHN) Study
Baltimore City Healthy Start, Baltimore, MD
Baltimore, MD
12.2007 - 12.2008
- Responsibilities Included: Ordering all office supplies; Creating purchase orders and invoices; Tracking 400+ research participants electronically using Microsoft Excel and via multi-document paper files; Filing, copying, taking and distributing minutes during meetings; Coordination of office events and research team meetings; Supervision of two junior office staff.
Site Manager of Document Processing
Xerox/ Oce` at Ogilvy Public Relations
Washington, DC/ Hanover, MD
11.2006 - 03.2007
- Responsibilities Included: Ordering all office supplies; Making travel arrangements; Scheduling meetings and providing technical support for teleconferences and other meeting related AV needs; Scanning and reprographic productions; Sorting and distributing mail; and operating a multi-line switchboard telephone system. Supervision of 4 employees.
Administrative Assistant (Intake Specialist)
Merrill Corp
Washington, DC
08.2005 - 12.2005
- Responsibilities Included: Provided the law firm, Wilmerhale, with litigation support services, reproduction, reprographics, and imaging; Handled client inquires; Proposal preparation including collating and distribution; Data entry and report preparation; Ordering and maintaining supplies for the office; Organized and prepared the office for meetings; Typed documents and prepared client files for the attorneys.
Administrative Assistant
Pitney Bowes
Raleigh, NC
04.2004 - 07.2005
- Responsibilities included: Handling client inquiries; Proposal preparation; Data entry and report preparation; Ordering and maintain all supplies for the office; Organized and prepared the office for meetings; Input and prepared client files for attorney meetings.
DLA Customer Service Associate
Piper, Rudnick, Grey, Cary Law Firm
Raleigh, NC
06.2002 - 01.2004
- Responsibilities Included: Scheduling meetings; Maintaining appointment calendars; Drafting and typing correspondence; Served as first point of contact at reception, both in person and on the phone, greeting visitors and answering calls on a multi-line phone, directing each visitor or call to the correct destination.
Education
High School Diploma -
Phelps Senior High School
Washington, DC06-1998
Skills
- Microsoft Office (Word, Excel, Powerpoint)
- Adobe spreadsheets
- 10-Key by Touch
- Multi-line phone operations
- Computer tape operations
- Binder/Folder preparations
- 10 years managerial experience
- 14 years of office experience including payroll accounts receivable invoicing and new hire orientation
- 2 years financial managerial experience
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Flexible schedule
- Verbal/written communication
- POS system operation
Timeline
BDC Agent /Lead Sales Associate
Sussex Honda
09.2023 - Current
Gourmet Sales Manager
Garys Wine and Market Place
12.2019 - 09.2023
Culinary Services Manager
Discovery Villages at Tampa Palms
06.2017 - 11.2019
Operations Manager
Baymont Inn & Suites, Tampa Fl.
07.2015 - 04.2017
Outreach/Data Management Specialist
People’s Community Health Centers, Inc. Baltimore, MD
02.2010 - 12.2014
Interviewer, Community Child Health Networks Study
Baltimore City Healthy Start, Baltimore MD
12.2008 - 11.2009
Lead Administrative/Executive Assistant, Community Child Health Networks (CCHN) Study
Baltimore City Healthy Start, Baltimore, MD
12.2007 - 12.2008
Site Manager of Document Processing
Xerox/ Oce` at Ogilvy Public Relations
11.2006 - 03.2007
Administrative Assistant (Intake Specialist)
Merrill Corp
08.2005 - 12.2005
Administrative Assistant
Pitney Bowes
04.2004 - 07.2005
DLA Customer Service Associate
Piper, Rudnick, Grey, Cary Law Firm
06.2002 - 01.2004
High School Diploma -
Phelps Senior High School