April Brady
Caledonia,Michigan
Summary
Personable administrative professional dedicated to cultivating positive team, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Bringing detail-oriented and decisive nature with sound judgement, good multi-tasking abilities and self-motivated with a comfortableness around technology.
Overview
24
24
years of professional experience
Work History
Project Coordinator
Gainwell Technologies
Lansing , MI
08.2022 - Current
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
IT Project Coordinator
Hastings Mutual Insurance
Hastings, MI
06.2018 - 08.2022
- Developed project plans and timelines to ensure successful completion of projects.
- Worked closely with stakeholders to define project scope and objectives.
- Monitored progress against deadlines and milestones to ensure timely delivery of projects.
- Conducted regular meetings with project teams to review progress and identify potential issues.
- Developed training materials and provided instruction on new technologies or processes used in projects.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Assisted with creating project plans for major changes in existing methods or processes.
- Provided technical guidance on how best to utilize new systems or tools that are being implemented within the organization.
Office Administration Coordinator
Bethany Christian Services
Grand Rapids , MI
10.2014 - 06.2018
- Created spreadsheets to track inventory levels and maintain records of purchases and expenses.
- Prepared correspondence, reports, memos and other documents using Microsoft Word and Excel.
- Updated and maintained office policies and procedures manual, ensuring all practices are current and in line with industry standards.
- Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Delivered presentations outlining best practices related to specific job roles or tasks.
- Analyzed current processes and procedures to identify areas for improvement through training initiatives.
Call Center Supervisor
Farmers Insurance Agency
Grand Rapids, MI
05.2000 - 03.2014
- Provided guidance, training, coaching and mentoring to call center team members.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Conducted performance reviews of call center staff and documented results.
- Led team meetings to update on goals, share best practices, and discuss improvements.
- Developed processes and systems to improve efficiency within the department.
- Maintained prompt resolution of escalated customer concerns.
Education
BBA - Business Management
Cornerstone University
Grand Rapids, MI05-2009
Skills
- Team Leadership
- Resource Coordination
- Customer Service
- Flexible and Adaptable
- Regulatory Compliance
- Conflict Resolution
- Customer Management
- Respectful and Compassionate
- Self-Directed and Motivated
Timeline
Project Coordinator
Gainwell Technologies
08.2022 - Current
IT Project Coordinator
Hastings Mutual Insurance
06.2018 - 08.2022
Office Administration Coordinator
Bethany Christian Services
10.2014 - 06.2018
Call Center Supervisor
Farmers Insurance Agency
05.2000 - 03.2014
BBA - Business Management
Cornerstone University