Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Hi, I’m

April Branch

MIDLOTHIAN,COM
April Branch

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities. Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
years of professional experience

Work History

Virginia Employment Commission

Tax Auditor
04.2022 - Current

Job overview

  • Ensures compliance with UI tax laws and requirements, reconciliation of the UI Clearing account, and proper posting of transactions and adjustments to the Virginia Unemployment Insurance System (VUIS)
  • Receives batch reports noting discrepancies such as closed or delinquent accounts, incomplete information, and quarter reporting errors related to employers’ accounts and payroll tax information
  • Determines corrective action, documents necessary adjustments to reconcile batch with revenue and report count, submits request to update the VUIS, and reconciles keyed entry
  • Ensures all monies deposited to the UI Clearing account have been properly posted to the employer account and forwards audit trail and source materials to be microfilmed.
  • Communicated and resolved technical and controversial tax matters with professional judgment.
  • Processed and adjusted tax forms by entering data into computer system and comparing with tax assessment data and data from previous year.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Communicated with and assisted taxpayers or representatives regarding filing tax declarations, audits process, audit findings, explaining application of tax laws and regulations.
  • Researched and analyzed accounting and tax data in accordance with established schedule of performance expectations.

BCA Financial Inc

Patient Financial Services Representative
03.2017 - 12.2019

Job overview

  • Responsibilities include handling outbound and inbound phone calls in a call center environment and negotiating arrangements for prompt payment
  • Representatives provides an array of customizable accounts receivable management solutions enabling clients to gain control of their accounts receivable, maximize cash flow, reduce days revenue outstanding and bad debt expense, while improving public relations and customer satisfaction
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Entered client details and notes into system for interdepartmental access and review.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Generated and distributed monthly customer statements.
  • Researched billing errors and discrepancies to initiate corrective action.

General Dynamics

Customer Service Supervisor
09.2013 - 04.2016

Job overview

  • Assigned associates daily to the queues that were in demand upon arrival to work
  • Performed monthly progression reports to make sure that the associates met monthly stats (i.e
  • Time handling, calls her hour, accuracy and etc.) Weekly updates on associates time cards and approved payroll
  • Also joined team when needed on lines to assist customers with signing up for
  • Market place insurance
  • Fill out the applications for the customers and sign them up for the insurance that best fit their needs
  • Went over the details of medical and dental insurance
  • Gave quotes for the insurance plans before the customers would enroll.
  • Coached employees through day-to-day work and complex problems.

Allied International Credit

Mortgage Specialist
07.2008 - 08.2013

Job overview

  • Set up payment plans with customers that were delinquent on their house mortgages Made settlement or short-sale offers Collected all paperwork from customers that pertained to them settling mortgages i.e.: bank statements, HUD, BARs of Authorization for spouse, attorney, and/or realtor.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
  • Monitored portfolio performance and provided clients with periodic updates on loan progress.

Education

John Tyler Community College
Chester, VA

Associate of Science from Psychology

University Overview

Manchester High School

from General Studies
2006

University Overview

Skills

  • Financial and Regulatory Consulting
  • Critical Thinking and Analysis
  • Inventory Assessments
  • Resource Monitoring and Control
  • Federal and State Tax Examination
  • Revenue Rulings
  • Closing Procedures
  • Microsoft Office
  • Internal Controls Audit
  • Information Systems Examination
  • Inbound Calls
  • Coordinate Investigations
  • Client Representation
  • Tax Filing
  • Reports and Documentation
  • Investigation Scope Determinations
  • Financial Statement Review
  • Systems Efficiency Evaluation
  • Negotiation and Conflict Resolution
  • Compliance Software
  • Internal Control Systems
  • Oracle Financials
  • Extravagance and Fraud Detection
  • Corrective Actions
  • Staff Oversight and Leadership
  • Financial Litigation Support
  • Goal Development
  • Tax Accounting Specialization
  • Effective and Professional Communication
  • Reliability and Integrity Improvement
  • Tax Statutes
  • Reading Comprehension

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 12 staff members.
  • Resolved product issue through consumer testing.
Availability
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Tax Auditor
Virginia Employment Commission
04.2022 - Current
Patient Financial Services Representative
BCA Financial Inc
03.2017 - 12.2019
Customer Service Supervisor
General Dynamics
09.2013 - 04.2016
Mortgage Specialist
Allied International Credit
07.2008 - 08.2013
John Tyler Community College
Associate of Science from Psychology
Manchester High School
from General Studies
April Branch