April Brooks
Program And Management Analyst
Summary
Experienced senior program analyst with a proven track record in conducting ongoing program evaluations. Meticulously reviewing and validating data, conducting complex reviews, and assessing program operations are second nature. With extensive expertise in configuration management and a deep understanding of industry standards and processes, brings a comprehensive understanding of best practices to optimize program efficiency and effectiveness. Ready to leverage skills and knowledge to drive impactful results in any dynamic work environment.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Management and Program Analyst
Alcohol and Tobacco Tax Trade and Bureau
Remote
11.2024 - 03.2025
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
- Led change management initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
- Streamlined data analysis processes, significantly reducing time spent on monthly reports.
- Implemented quality assurance measures, leading to a significant reduction in errors and rework.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Optimized resource allocation through careful analysis of program requirements and constraints.
- Evaluated program performance, identifying areas for improvement and implementing changes to increase effectiveness.
- Evaluated current processes to develop improvement plans.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Produced detailed and relevant reports for use in making business decisions.
Program Manager
Department Of Defense - Navy
Patuxent River, MD
02.2024 - 11.2024
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Identified program obstacles and communicated possible impacts to team.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for senior management and stakeholders
- Placed and managed communication equipment orders
- Led the program-specific acquisition documentation process through meticulous change management control of Contract Data Requirements Lists (CDRLs) and Statements of Work (SOWs)
- Regularly monitored the Tier 1 Product Schedule for program schedule changes and delay avoidance
Program Analyst
Department Of Defense - Navy
Patuxent River, MD
03.2019 - 02.2024
- Provided Program Analyst support with a focus in configuration management (CM) and engineering task management.
- Led CM initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
- Led cross-departmental communication efforts regarding change requests, ensuring transparency throughout the organization.
- Provided expert guidance on best practices in CM during project planning sessions, contributing to successful project outcomes.
- Created and maintained a centralized repository for storing all configuration information.
- Enhanced team collaboration by developing clear documentation for CM procedures and guidelines.
- Managed Class I and Class II Engineering Change Proposals (ECPs), Rapid Action Minor Engineering Changes (RAMECs), Technical Directives (TDs), Major and Minor Request for Variances (RFVs), and Notices of Escape (NOEs).
- Developed Configuration Control Board (CCB) Change Request/Directive Forms, Briefs, and Decision Memorandums to support change documents.
- Assisted team of 8-10 engineers with task tracking and management.
Configuration Management Analyst
Zenetex
California, MD
07.2017 - 03.2019
- Provided expert guidance on best practices in configuration management (CM) during project planning sessions, contributing to successful project outcomes.
- Led cross-departmental communication efforts regarding change requests, ensuring transparency throughout the organization.
- Managed Class I and Class II Engineering Change Proposals (ECPs), Rapid Action Minor Engineering Changes (RAMECs), Technical Directives (TDs), Major and Minor Request for Variances (RFVs), and Notices of Escape (NOEs).
- Developed Configuration Control Board (CCB) Change Request/Directive Forms, Briefs, and Decision Memorandums to support change documents.
Configuration Management Analyst
Precise Systems
Lexington Park, MD
01.2017 - 07.2017
- Provided expert guidance on best practices in configuration management (CM) during project planning sessions, contributing to successful project outcomes.
- Led cross-departmental communication efforts regarding change requests, ensuring transparency throughout the organization.
- Managed Class I and Class II Engineering Change Proposals (ECPs), Rapid Action Minor Engineering Changes (RAMECs), Technical Directives (TDs), Major and Minor Request for Variances (RFVs), and Notices of Escape (NOEs).
- Developed Configuration Control Board (CCB) Change Request/Directive Forms, Briefs, and Decision Memorandums to support change documents.
Configuration Management Specialist
Sabre Systems
Lexington Park, MD
04.2016 - 01.2017
- Optimized processes for identifying, categorizing, reviewing, approving changes in accordance with industry best practices.
- Provided training and support to team members, fostering a culture of continuous learning and improvement within the organization.
- Processed Change Request Forms for all changes within a data center environment.
- Updated request tickets within a call logging system
- Managed data for physical and virtual assets, IP addresses, software, and applications.
- Prepared documentation for Configuration Control Board meetings.
- Created and updated reports documenting task completions.
Education
Associate of Applied Science - Homeland Security
College of Southern Maryland
La Plata, MD 05.2001 -
Skills
Business process improvement
Organizational management
Project management
Change management
Document Control
Cross-functional teamwork
Certification
Enterprise Configuration Management Masters' Certification - CMPIC
Timeline
Management and Program Analyst
Alcohol and Tobacco Tax Trade and Bureau
11.2024 - 03.2025
Program Manager
Department Of Defense - Navy
02.2024 - 11.2024
Enterprise Configuration Management Masters' Certification - CMPIC
07-2022
Program Analyst
Department Of Defense - Navy
03.2019 - 02.2024
Configuration Management Analyst
Zenetex
07.2017 - 03.2019
Configuration Management Analyst
Precise Systems
01.2017 - 07.2017
Configuration Management Specialist
Sabre Systems
04.2016 - 01.2017
Associate of Applied Science - Homeland Security
College of Southern Maryland
05.2001 -