April Brooks
Program And Management Analyst
Summary
Experienced senior program analyst with a proven track record in conducting ongoing program evaluations. Meticulously reviewing and validating data, conducting complex reviews, and assessing program operations are second nature. With extensive expertise in configuration management and a deep understanding of industry standards and processes, brings a comprehensive understanding of best practices to optimize program efficiency and effectiveness. Ready to leverage skills and knowledge to drive impactful results in any dynamic work environment.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Management and Program Analyst
Alcohol and Tobacco Tax Trade and Bureau
11.2024 - 03.2025
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
- Led change management initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
- Streamlined data analysis processes, significantly reducing time spent on monthly reports.
- Implemented quality assurance measures, leading to a significant reduction in errors and rework.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Optimized resource allocation through careful analysis of program requirements and constraints.
- Evaluated program performance, identifying areas for improvement and implementing changes to increase effectiveness.
- Evaluated current processes to develop improvement plans.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Produced detailed and relevant reports for use in making business decisions.
Program Manager
Department Of Defense - Navy
02.2024 - 11.2024
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Identified program obstacles and communicated possible impacts to team.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for senior management and stakeholders
- Placed and managed communication equipment orders
- Led the program-specific acquisition documentation process through meticulous change management control of Contract Data Requirements Lists (CDRLs) and Statements of Work (SOWs)
- Regularly monitored the Tier 1 Product Schedule for program schedule changes and delay avoidance
Program Analyst
Department Of Defense - Navy
03.2019 - 02.2024
- Provided Program Analyst support with a focus in configuration management (CM) and engineering task management.
- Led CM initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
- Led cross-departmental communication efforts regarding change requests, ensuring transparency throughout the organization.
- Provided expert guidance on best practices in CM during project planning sessions, contributing to successful project outcomes.
- Created and maintained a centralized repository for storing all configuration information.
- Enhanced team collaboration by developing clear documentation for CM procedures and guidelines.
- Managed Class I and Class II Engineering Change Proposals (ECPs), Rapid Action Minor Engineering Changes (RAMECs), Technical Directives (TDs), Major and Minor Request for Variances (RFVs), and Notices of Escape (NOEs).
- Developed Configuration Control Board (CCB) Change Request/Directive Forms, Briefs, and Decision Memorandums to support change documents.
- Assisted team of 8-10 engineers with task tracking and management.
Configuration Management Analyst
Zenetex
07.2017 - 03.2019
- Provided expert guidance on best practices in configuration management (CM) during project planning sessions, contributing to successful project outcomes.
- Led cross-departmental communication efforts regarding change requests, ensuring transparency throughout the organization.
- Managed Class I and Class II Engineering Change Proposals (ECPs), Rapid Action Minor Engineering Changes (RAMECs), Technical Directives (TDs), Major and Minor Request for Variances (RFVs), and Notices of Escape (NOEs).
- Developed Configuration Control Board (CCB) Change Request/Directive Forms, Briefs, and Decision Memorandums to support change documents.
Configuration Management Analyst
Precise Systems
01.2017 - 07.2017
- Provided expert guidance on best practices in configuration management (CM) during project planning sessions, contributing to successful project outcomes.
- Led cross-departmental communication efforts regarding change requests, ensuring transparency throughout the organization.
- Managed Class I and Class II Engineering Change Proposals (ECPs), Rapid Action Minor Engineering Changes (RAMECs), Technical Directives (TDs), Major and Minor Request for Variances (RFVs), and Notices of Escape (NOEs).
- Developed Configuration Control Board (CCB) Change Request/Directive Forms, Briefs, and Decision Memorandums to support change documents.
Configuration Management Specialist
Sabre Systems
04.2016 - 01.2017
- Optimized processes for identifying, categorizing, reviewing, approving changes in accordance with industry best practices.
- Provided training and support to team members, fostering a culture of continuous learning and improvement within the organization.
- Processed Change Request Forms for all changes within a data center environment.
- Updated request tickets within a call logging system
- Managed data for physical and virtual assets, IP addresses, software, and applications.
- Prepared documentation for Configuration Control Board meetings.
- Created and updated reports documenting task completions.
Education
Associate of Applied Science - Homeland Security
College of Southern Maryland
La Plata, MD 05.2001 -
Skills
Business process improvement
Certification
Enterprise Configuration Management Masters' Certification - CMPIC
Timeline
Management and Program Analyst
Alcohol and Tobacco Tax Trade and Bureau
11.2024 - 03.2025
Program Manager
Department Of Defense - Navy
02.2024 - 11.2024
Enterprise Configuration Management Masters' Certification - CMPIC
07-2022
Program Analyst
Department Of Defense - Navy
03.2019 - 02.2024
Configuration Management Analyst
Zenetex
07.2017 - 03.2019
Configuration Management Analyst
Precise Systems
01.2017 - 07.2017
Configuration Management Specialist
Sabre Systems
04.2016 - 01.2017
Associate of Applied Science - Homeland Security
College of Southern Maryland
05.2001 -
Similar Profiles
Shannon JacksonShannon Jackson
Budget Officer, Labeling Specialist at U.S. Department of the Treasury, Alcohol and Tobacco Tax and Trade Bureau TTBBudget Officer, Labeling Specialist at U.S. Department of the Treasury, Alcohol and Tobacco Tax and Trade Bureau TTB
Sonya L. DyerSonya L. Dyer
Chief of Staff at Bureau of Alcohol, Tobacco, Firearms and ExplosiveChief of Staff at Bureau of Alcohol, Tobacco, Firearms and Explosive
Russell WallingRussell Walling
Industry Operations Investigator at Bureau of Alcohol, Tobacco, Firearms & ExplosivesIndustry Operations Investigator at Bureau of Alcohol, Tobacco, Firearms & Explosives
Blake JonesBlake Jones
Program Operations Financial Analyst/Management and Program Analyst at United States Marshals ServiceProgram Operations Financial Analyst/Management and Program Analyst at United States Marshals Service
Holley Camacho MPAHolley Camacho MPA
Sr. Data Analyst and Visualization Lead (Management and Program Analyst) at Federal Emergency Management Agency (FEMA)Sr. Data Analyst and Visualization Lead (Management and Program Analyst) at Federal Emergency Management Agency (FEMA)