April Broud
Keizer,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of team work and indpendantly task focused. Motivated to learn, grow and excel in this position.
Overview
7
7
years of professional experience
Work History
Senior Education Consultant
Sephora Inside JCPenney
Portland, OR
04.2014 - 05.2017
- Coached and developed team members in providing great customer service, working efficiently as a team and building sales through product knowledge and making connections with the client.
- Conducted and planned team building activities and weekly/monthly trainings.
- Trained and developed associates through in the moment coaching, one on ones and personal improvement plans.
- Collaborated with the leadership team and organized brand sales events and ways to improve the clients experience.
- Collaborated with the Beauty Manager to build monthly business plans and goals.
- Collaborated with the Regional Beauty Educator and District Senior Education Consultants on a monthly basis to recap sales events, company expectations, training completion requirements and hold accountability to each other.
- Planned staffing and schedules for Sephora Team.
Talent Resource Lead
JCPenney
Portland, OR
08.2010 - 04.2014
- Pre-screened resumes prior to sending to Department Leadership hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Conducted group and individual interviews to fulfill hiring needs for permanent and holiday positions.
- Organized and executed onboarding and new hire training for all new associates.
- Participated in the Leader of the Day program, by walking the sales floor assisting team-members, resolving customer complaints or problems.
- Coordinated and implemented new incoming training for leadership and store associates.
- Collaborated with Store Manager and Engagement Manager to plan Store engagement activities.
- Partnered with Leadership Team to asses any associate development or training needs.
- Conducted on going one on one training as well as group/department training
- Drive Sales and Customer Service Scores.
Education
High School Diploma -
North Medford High School
Medford, OR06.2005
Skills
- Customer Inquiries
- Motivational Leadership
- Proper Staffing
- Customer Engagement
- Activity Organization
- Customer Experience
- Training development
- Problem Solving
- Maintaining Clean Work Areas
- Positive Work Environment
- Coordination and Teamwork
- Communication and Cooperation
Timeline
Senior Education Consultant
Sephora Inside JCPenney
04.2014 - 05.2017
Talent Resource Lead
JCPenney
08.2010 - 04.2014
High School Diploma -
North Medford High School
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