April Brown
St. George,UT
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Accountant
Recon Pest Services
Omaha, NE
03.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Analyzed financial data to identify discrepancies or trends.
Education
High School Diploma -
Star Valley High School
Afton01-1995
Skills
- Appointment Scheduling
- Report Generation
- Inbound and Outbound Calling
- Product Knowledge
- Account Updating
- Scheduling
- Information Security
- Paperwork Processing
- Complaint Resolution
- Follow-Up Skills
- Researching
- Schedule Mastery
- Microsoft Office Suite
- Escalation Management
- Client Relations
- Spreadsheets
- Conflict Resolution
- Call Center Operations
- Multi-Task Management
- Active Listening
- Positive and Professional
- Payment Processing
- Customer Service
- Receiving Support
- Documentation
- Staff Training
- Typing Proficiency
- Critical Thinking
- Administrative Support
- Courteous Demeanor
- High-Energy Attitude
- Credit Card Payment Processing
- Adaptive Team Player
- Problem Resolution
- Microsoft Excel
- Computer Proficiency
- Building Rapport
- Customer Relations
- Customer Consulting
- Problem-Solving Abilities
- Product Promotion
- Customer Education
- Filing
Timeline
Customer Service Representative/Accountant
Recon Pest Services
03.2022 - Current
High School Diploma -
Star Valley High School