Laurie Ann Sian
Renton,WA
Summary
Experienced District and Market Portfolio Operations/Sales leader obsessed with delivering business impact. Natural collaborator and thoughtful strategist who asks the right questions and comes-to-the-table with tangible business solutions. Known for driving business profitability through an intense focus on cost efficiencies, customer feedback, and measurable success metrics. Obsessively focused on developing teams who think big, move fast, and create long-lasting value. Reliable Manager demonstrating high level of ownership and initiative. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
21
21
years of professional experience
Work History
Portfolio Community and Enterprise Manager
WeWork
Bellevue, WA
08.2021 - Current
- Retained entire Community Team staff in all acquired buildings through disciplined connection points that balanced building relationships and on the job skillsets.
- Through specific and individualized development plans, a Community Lead and Community Associate were awarded WeWork's Community Commitment Awards for: Welcome with Warmth and Act As Hosts.
- Conducted monthly Culture Initiatives to ensure team was consistently engaged in Inclusion and Diversity activities to support community.
- Ownership and management of the relationship with key accounts and Amazon Enterprise within the multiple buildings.
- Delivered above Territory member retention goal, Net Promoter Scores, and overall member satisfaction.
- Review Net Promoter Scores and member satisfaction results regularly and implement building-specific plans to improve KPIs. Supported in the delivery of 2 underperforming buildings in NPS to execute on member feedback and improve performance within the quarter.
- Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team.
- Ensure quality and upkeep expectations are being adhered to and SLAs for member submitted requests are being met.
- Engage with Landlords in conjunction with the Asset Director and Real Estate to handle any building-related escalations.
- Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
- Achieves building-level Opex in partnership with the Building Operations team and District specific Opex Strategies to ensure all. buildings meet or exceed budget goal.
- Ensure teams have been trained thoroughly during the on-boarding process and have the tools necessary to succeed in their respective roles.
- Provide input to and set monthly, quarterly and yearly budgets. Review monthly building budget and result comprehensively for optimization.
District Manager
Victoria's Secret
Seattle, WA
10.2018 - 08.2021
- Responsibility to teach and sustain New Selling Initiative to Store Managers
- Maintained and hired peak roles in both leadership and seasonal head count throughout Holiday Season
- Supported and lead product lifecycle and selling experience in stores through discipline and focused visit cadence to drive optimum store results
- Improved district total results by creating long term and short term strategies through customer captures at POS, Angel's Credit Card Program, and CRM.
- Successful store closure with impact to total district through fixture and product distribution. Leveraged reports to ensure stores were allocated merchandise and fixtures to support sales growth.
- Lead District to #1 In December and #3 In 4th quarter through operational excellence, customer focused selling, and SM development.
- Delivered 5 internal promotions and 1 external candidate hired during Fall Season, filling all roles.
Store Manager (Home Store)
Victoria's Secret
WA And CA
11.2002 - 09.2018
- Bellevue, Washington (2014-2018); Brea, CA (2012-2014); Ontario, CA, (2012-2013); Rancho Cucamonga, CA (2010-2012); Ontario, CA (2008-2010); Montclair, CA(2007-2008)
- Lead district team in role modeling Execution of Company initiatives in Selling Culture and Operational Excellence
- Succession Planning in store to support promotions into District Supervisor and Functional Manager Roles
- Has promoted 15 leaders in both district and region leadership roles with succession plans for ready now candidates.
- Regional Visual Training Store Manager- supported and lead region in development and training of District Managers and home office partners/merchants.
- Grew Best @Bras business by 50% through succession planning, selling skill building, and role out of new company selling initiatives.
- Improved Success Metrics in store (comp, payroll, Shrink, Turnover, Loyalty) by setting clear performance expectations and building selling culture that is customer focused.
- Generated an additional $2M in store sales through flawless execution in NEW brand initiatives that year: Selling Model, Customer capture, and updated Roles and Responsibilities. Grew conversion and loyalty metrics to drive cross brand performance.
Education
Bachelor of Arts - History
California State University - Fullerton
Fullerton, CASkills
- Multi-Unit Experience Scope of 5-18 Buildings and Stores
- Legacy of Talent through Succession Planning and On the Job experiences focused on Skill Building
- Development in Selling and Operational Excellence Culture through Disciplines in Rhythm of the Business of team
- Portfolio Level Opex Controls and Revenue Drivers
- Asset Management through Real Estate Partnerships
- Sales Partnership to deliver profitable accounts to Portfolio
- Develop Ancillary Revenue drivers
Timeline
Portfolio Community and Enterprise Manager
WeWork
08.2021 - Current
District Manager
Victoria's Secret
10.2018 - 08.2021
Store Manager (Home Store)
Victoria's Secret
11.2002 - 09.2018
Bachelor of Arts - History
California State University - Fullerton
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