April Brown
RAYTOWN,MO
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of Customer service operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Home Health Care Provider
Richard Heinrich
08.2010 - 12.2021
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed household management tasks for clients within private home settings.
- Administered medication as directed by physician.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Floor Manager Elko Photo Inc
Elko Photo
08.2002 - 06.2009
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 35 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Weight Loss Consultant
Physicians Weight Loss Centers
01.1996 - 09.2001
- Counseled and coached clients during visits to offer solutions and support.
- Assisted clients in setting realistic goals for achieving their ideal body weight and maintaining it longterm.
- Facilitated group meetings and workshops for increased accountability and community support among clients with similar goals.
- Implemented various behavior modification techniques to help clients overcome challenges related to emotional eating and unhealthy habits.
- Was responsible for enrolling clients in the program which involved a knowledge of how to close the sale . Once they were enrolled I was their counselor through their entire program .
Customer Service Representative
Superior Exteriors
08.1983 - 12.1995
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Medical Assistant -
Concorde Career Instute
Kansas City, MOHigh School Diploma -
Hickman Mills High School
Kansas City, MOSkills
- Employee Management
- Customer Relations
- Policy Enforcement
- POS Systems
- Health and safety
- Performance Improvements
- Scheduling and Planning
- Team training and development
- Employee Scheduling
- Inventory Management
- Product Promotion
- Conflict Resolution
- Employee Relations
- Complaint resolution
- Sales Development
- Department management
Accomplishments
Was the Weight Loss Counselor of the year 5 years in a row.
Won the Lighthouse Award for tutoring my fellow classmates at Concorde Career Institute
- Supervised team of 35 staff members.
Certification
- CM - Certified Manager Certification
- Sales Associate Degreeat Physician, Weight Loss - Timeframe
- Customer Service Training -5 years or more
Work Preference
Work Type
Full TimeQuote
One’s own thought is one’s world. What a person thinks is what he becomes.
Maitri Upanishads
Timeline
Home Health Care Provider
Richard Heinrich
08.2010 - 12.2021
Floor Manager Elko Photo Inc
Elko Photo
08.2002 - 06.2009
Weight Loss Consultant
Physicians Weight Loss Centers
01.1996 - 09.2001
Customer Service Representative
Superior Exteriors
08.1983 - 12.1995
Medical Assistant -
Concorde Career Instute
High School Diploma -
Hickman Mills High School